Pottery Barn · 2 weeks ago
Associate Manager, eCommerce Site Operations - Pottery Barn
San Francisco, CA
Full-time
Onsite
Entry, Mid Level
$90K/yr - $100K/yr
2+ years expPottery Barn is a premier specialty retailer of high-quality products for the kitchen and home. The Associate Manager, eCommerce Site Operations is responsible for overseeing site operations, including user acceptance testing and collaboration with cross-functional teams to ensure project completion and quality standards.
Consumer GoodsHome DecorHome RenovationManufacturingProduct Design
No H1B
Responsibilities
Coordinate and administer ongoing front-end user acceptance testing (UAT) of end-to-end customer experiences for various project releases, major site launches, and A/B tests
Execute test cases to identify defects, inconsistencies, and areas for improvement
Document and report bugs, errors, and other issues discovered during testing, utilizing bug tracking software. Continue managing them to resolution
Collaborate with cross-functional teams including developers, designers, and product managers to ensure timely resolution of issues
Manage implementation of front-end optimization projects from end-to-end, partnering with cross-functional teams to ensure on-time delivery
Proactively review performance data and analytics following the launch of optimization projects, using insights to identify trends, recommend improvements, and guide future iterations
Lead implementation of a new internal product management system, and manage maintenance, new features and optimization
Demonstrate an ability to take ownership of key areas of the website
Use a CMS to build webpages and launch content for marketing, merchandising, etc. as needed
Proactively review the site with a customer-first mindset, identifying operational and customer experience problems, while suggesting and delivering on solutions
Qualification
Required
Bachelor's degree required
Two to three years of experience in website quality assurance, project management and/or eCommerce experience
Experience with project/story management and bug tracking tools such as JIRA, Confluence, etc. required
Superb communication skills and can easily break down complex topics to smaller, more digestible pieces
Excellent attention to detail and analytical skills, with the ability to identify, isolate, and replicate issues
Flexibility and adaptability to work in a fast-paced, dynamic environment with changing priorities
Off-schedule hours are sometimes required
This role requires being onsite in the (provide office location) office Monday through Thursday and Friday as optional in the office
Preferred
Content management system experience preferred
Experience with a product management tool preferred
Knowledge of GitHub is a plus
General understanding of web technologies like HTML, CSS, and JavaScript
Benefits
A generous discount on all WSI brands
A 401(k) plan and other investment opportunities
Paid vacations, holidays, and time off to volunteer
Health benefits, dental and vision insurance, including same-sex domestic partner benefits
Tax-free commuter benefits
A wellness program that supports your physical, financial and emotional health
In-person and online learning opportunities through WSI University
Cross-brand and cross-function career opportunities
Resources for self-development
Advisor (Mentor) program
Career development workshops, learning programs, and speaker series
Company
Pottery Barn
Pottery Barn focuses on customer service while creating products with innovative designs.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown1986-09-01Acquired
Leadership Team
SEAN GARRETT
CREATIVE DIRECTOR, RETAIL MARKETING (brand development, graphic development, signage, packaging)
Recent News
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