The Guitar Center Company · 2 months ago
GC Retail Customer Service Associate Store 109
Orange, CA
Part-time
Onsite
New Grad, Entry Level
$16.75/hr - $30.41/hrGuitar Center is a leading retailer for musical instruments and equipment, seeking a Customer Service Associate to enhance the shopping experience. The role involves engaging with customers, preventing theft, and ensuring store safety while providing exceptional service.
Hiring Manager
Christine Aquino Rogers
Responsibilities
Warmly greet customers as they enter the store and offer assistance as needed
Answer customer inquiries and direct them to appropriate departments or members of the staff
Ensure customers feel welcome and valued throughout their shopping experience
Communicate with customers leaving empty handed to obtain feedback or further assist with their needs
Collaborate and communicate with other team members to ensure smooth store operations
Conduct receipt checks at the store exits to prevent theft and ensure all items are properly accounted for
Verify the accuracy of receipts against purchased items and address any discrepancies professionally
Check gear bags (guitar cases, snare cases, drum cases, etc) upon exit and record item description and serial numbers, if applicable, to verify that serial number(s) match
Check employee coats and bags as Associates exit the store
Support store team with operational tasks as assigned
Monitor the sales floor as needed to ensure it is well-organized, clean, and safe for customers
Identify and address any safety hazards or issues promptly with management
Implement and follow store policies and procedures related to safety and loss prevention
Report any suspicious activities or security concerns to management
Qualification
Required
Excellent communication and interpersonal skills
Ability to work in a fast-paced and dynamic retail environment
Strong organizational skills and attention to detail
Flexibility in scheduling, including availability to work additional hours when needed, including nights and weekends
Ability to stand and walk, for extended periods of time
Capable of lifting and carrying up to 25 pounds
Comfortable with frequent stooping, bending, and reaching
Preferred
Passion for music and familiarity with musical instruments and equipment is desirable
Previous customer service experience, preferably in a retail environment
Benefits
Gig leave
Medical
Dental
Vision
401K plus company match
Mental health support
Paid sick/holiday/vacation time
Employee discount program
Tuition reimbursement options
Company
The Guitar Center Company
We exist so music can persist. Our family of brands has put more instruments into the hands of more people than anyone on the planet.
Founded in 1964
10001+ employees
H1B Sponsorship
The Guitar Center Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (7)
2023 (16)
2022 (5)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Gabriel Dalporto
Chief Executive Officer
Ron Japinga
CEO
Recent News
2024-05-05
2024-05-04
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