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Monarch · 2 months ago

Create Safe, Supportive Spaces – Program Manager / QP Role

Winston Salem, NC

Full-time

Onsite

Mid, Senior Level

$44K/yr - $44K/yr

2+ years exp

Monarch is a company dedicated to providing life-changing care to individuals impacted by mental illness and developmental disabilities. They are seeking a Program Manager to supervise staff and enhance the quality of life for individuals through effective service delivery and person-centered planning.

Non Profit

Responsibilities

Provide initial and ongoing assessment, evaluate effectiveness of person-centered plan and progress made by person receiving services, participate in team meetings with other providers and natural supports as needed and facilitate development of person-centered plan. Identify methods whereby services can be provided utilizing existing community resources whenever possible. Continuously use person-centered approaches and positive approach strategies when interacting with the people we support. Integrate strategies into program plans

Ensure requests for services are made considering eligibility, continued stay and discharge criteria for the service definition. Ensure services and supports that match the person-centered plan and the individual’s needs are in place and are fiscally viable. Initiate and maintain clinical authorization and systems that ensure all aspects including, but not limited to: timeframes; audits; following through on clinically related issues preventing authorization approval or billing; how to resolve issues locally/regionally; conduct reviews of clinical documentation to ensure that it meets the requirements for the service being provided

Ensure staff are appropriately trained regarding plans and related programs and demonstrate an understanding of specific plan components (including but not limited to all privileging requirements as outlined by area programs). Complete clinical supervision plans and monitor performance by being present when day-to-day activities are taking place, on all shifts and by unannounced visits

Ensure that all required and/or requested reports/documentation are completed. Maintain the records of the individuals supported. Coordinate and complete daily, monthly, quarterly, and annual documentation in the EHR and/or medical record

Use a range of communication skills and strategies to establish a mutual relationship with the individual, staff, co-workers, supervisors, other stakeholders and people who are important to the individuals receiving services

Assist with hiring, discipline, firing, training, and performance appraisals where appropriate. Coordinate employee development and corrective action forms to ensure consistency and legality with Administrative Services Manager or other appropriate personnel to ensure superior service for the individuals being supported. Ensure the Director of Program Operations is informed when necessary

Respond effectively and timely to all incidents following agency policies and procedures

Maintain a safe working environment for employees and people receiving services

Demonstrate knowledge of emergency procedures including preventative and crisis services. Schedule and participate in on-call coverage

Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas

Complete all other relevant responsibilities as assigned by the supervisor

Driving and travel may be required

Qualification

Qualified Professional (QP)Management ExperienceBachelor DegreeDisabilitiesCrisis ManagementTraining SkillsCommunication SkillsTeam CollaborationDocumentation Skills

Required

Bachelor degree (non Human Services) with 4 years Full time OR 8 years Part time applicable experience required

Bachelor degree (Human Services) with 2 years Full time OR 4 years Part time applicable experience required

Master degree (Human Services) with 1 year Full time OR 2 years Part time applicable experience required

Minimum of a Bachelor Degree (dependent upon experience) (Required)

Drivers License (Valid) - USA

Qualified Professional (QP) - Monarch-DSM

Experience working directly with individuals with intellectual and developmental disabilities in residential, community, or day program settings | 3 years | Required

Experience working with the population served | 3-4 years (Dependent Upon Education - see Job Description) | Required

Management Experience | 2 Years | Required