El Car Wash · 2 months ago
Customer Experience Advisor
Hialeah, FL
Full-time
Onsite
New Grad, Entry LevelEl Car Wash is Florida’s #1 express car wash, dedicated to transforming the car wash experience with state-of-the-art technology and customer-first amenities. The Customer Experience Advisor will enhance customer satisfaction and drive sales by engaging with customers, addressing their needs, and promoting service offerings while ensuring a seamless interaction.
Automotive
Responsibilities
Greet customers warmly and provide assistance during their purchase decisions and throughout their store experience
Address customer inquiries, concerns, and complaints professionally and promptly
Provide detailed information on car wash services, memberships, and promotions
Educate customers about the benefits of various service options and upsell where appropriate
Achieve sales targets and contribute to the overall revenue goals of the car wash
Ensure a clean, safe, and welcoming environment for customers
Assist with the daily operation of the car wash, including managing transactions and handling card payments
Perform routine maintenance checks and ensure equipment is functioning correctly
Collaborate with team members to ensure efficient operations and high service standards
Build and maintain strong relationships with customers to encourage repeat business
Collect and communicate customer feedback to pinpoint areas for improvement and enhance service quality. Additionally, log client issues within Micrologic to ensure they are addressed effectively
Follow up with customers as needed to resolve issues or address concerns
Work collaboratively with team members to ensure high service standards and efficient operations
Contribute to a positive team environment and support colleagues in achieving common goals
Manage cash transactions accurately, making changes as needed and ensuring compliance with company policies
Maintain an organized and efficient cashier area
Ensure a clean, safe, and welcoming environment, including the cleanliness of the lobby and bathrooms
Qualification
Required
Strong interpersonal and communication skills, with the ability to engage and build rapport with customers
Proven ability to meet or exceed sales goals and drive customer satisfaction
Excellent problem-solving skills and the ability to handle customer complaints with professionalism
Detail-oriented with a strong commitment to providing exceptional service
Ability to work flexible hours, including evenings, weekends, and holidays
Able to stand for extended periods and work outdoors in various weather conditions, including rain, snow, and sun
Basic computer skills and familiarity with point-of-sale systems
Benefits
Full Comprehensive Benefits
401K Retirement Savings Plan with a 4% Match! FREE Money!!
On-the-Job Training and Career GROWTH
Pet Insurance
Work-Life Balance
Mental Health Days
Paid Time Off
Maternity Leave
Paternity Leave
Tuition Reimbursement
Neurodivergent Hiring Program
FREE Car Washes!
Company
El Car Wash
El Car Wash has been providing quick, convenient and spotless carwash services.
Founded in 2010
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-07-18Acquired
Leadership Team
Geoffrey Karas
Co-CEO
Justin Landau
Chief Executive Officer
Recent News
2025-10-13
2025-05-16
Company data provided by crunchbase