Main Street Direct · 2 months ago
Critical Time Intervention (CTI) Team Lead
Ogdensburg, NY
Full-time
Onsite
Mid, Senior Level
1+ years expMain Street Direct is a company that provides Critical Time Intervention (CTI) services for adults with serious mental illness. The CTI Team Lead is responsible for planning, coordinating, and overseeing all aspects of CTI services, including staff supervision and collaboration with healthcare providers to ensure continuity of care for clients.
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Responsibilities
Complete all CTI, agency and state required trainings. Ensure other CTI are compliant with trainings
Maintain, adhere to and adjust processes for communication, accessibility of the hospital for CTI staff, efficient and timely referrals, discharge and aftercare planning, access to client records as needed for CTI services and in-person engagement with individuals to begin CTI services as defined in the Memorandum of Understanding (MOU) developed with partnering hospital
Maintain, adhere to and adjust agreements developed with other systems of care assuring service continuity for individuals, such as the Local Department of Social Services, emergency service programs (crisis residences and crisis stabilization centers), housing agencies, local government units (LGU), correctional facilities, independent living centers, etc
Develop coordinated admission and transition plans with providers to assure service continuity with other systems of care in the community
Oversee CTI care coordination services and supports provided to promote community tenure and manage behavioral and physical health needs of individuals
Maintain and adjust the procedural manual in accordance with the most recent CTI Program Guidance issued by OMH . Maintain access to OMH’s CTI listserv to receive the latest requirements for CTI. Implement and train staff accordingly
Work closely with the Senior Director of Community Operations in the fiscal management and development of budgets for assigned services to review profit and loss analysis and work with staff to ensure spending is monitored and adhered to
Approve service dollar requests adhering to program guidelines
Maintain regular staff contact to promote the philosophies of the agency
Facilitate weekly team meetings with clearly defined procedures to ensure that all necessary program information, training and agency policies and procedures are reviewed. The Team Leader facilitates these formal group supervisions to review referrals and status, share resources or expertise in specific areas, review case presentations and caseloads discussing the phases and needs of individuals, review safety concerns, etc
Monitor and review all documentation in the electronic health record to ensure compliance with the CTI manual and agency policies and procedures
Oversee the development of quality individual service plans and the establishment, review and maintenance of client care protocols ensuring that all state policies, guidelines and regulations are met. Ensure client confidentiality is maintained at all times
Responsible for the resolution of personnel issues. Complete staff evaluations in accordance with agency policies. Maintain time cards and attendance of staff. Interview, hire, reward and discipline staff in conjunction with the Senior Director of Community Operations. Participate in the development of staff and identify their training needs as required
In conjunction with the Senior Director of Community Operations, review annual satisfaction surveys and progress towards established goals and objectives, and participate in developing a plan for ongoing improvement of services
Collect data and perform compliance and quality assurance activities as required by the grant and agency. Complete reports/input data in reporting systems as directed by the Senior Director of Community Operations. Develop and implement corrective action plans as needed
Ensure staff have access to the Center for Practice Innovations (CPI) Care Management Institute, I-CONECT for required CTI training. Track additional best-practice trainings for staff that include trauma-informed care, individual engagement, cultural sensitivity, effective communication, motivational interviewing and harm reduction principles
Participate in OMH-sponsored CTI Learning Communities/Collaboratives
Attend state and regional level meetings to review progress, outcomes, and develop best practices for CTI in NYS
Review caseloads, facilitate case conferences to problem solve treatment challenges and track CTI phases of clients to adhere to CTI model fidelity utilizing the Phase-Date Form
Develop safety protocols for staff and clients
Oversee all medically necessary CTI services to include Person-Centered Planning, Psychosocial Rehabilitation Services, Crisis Prevention Services, Health Services and Care Coordination Services
Review all discharge plans for transition from the CTI program to other supports and services or to self-care
Functions as a member of the multi-disciplinary team
Other related duties as assigned
Qualification
Required
Current valid license as a Physician issued by NYSED
Current valid license as a Physician Assistant issued by NYSED
Current certification as a Nurse Practitioner of Psychiatry issued by NYSED
Current valid license as a Registered Nurse (RN) issued by NYSED
Current valid license as a Psychologist issued by NYSED
Current valid license as a Licensed Clinical Social Worker (LCSW) issued by NYSED
Current valid license as a Licensed Master of Social Work (LMSW) practicing under the supervision of a psychiatrist, psychologist, or LCSW employed by the agency
Current valid license as a Mental Health Counselor issued by NYSED
Current valid license as a Marriage and Family Therapist issued by NYSED
Current valid license as a Psychoanalyst issued by NYSED
Current valid license as a Creative Arts Therapist issued by NYSED
Preferred
1-2 years supervisory experience preferred
Company
Main Street Direct
Main Street Direct offers multi-channel marketing solutions to drive consumer behavior and support client goals.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase