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AT&T · 2 months ago

NMS ServiceNow Software Designer (IT Software Developer III) (Government)

Chantilly, VA

Full-time

Onsite

Senior Level, Lead/Staff

$108K/yr - $225K/yr

16+ years exp

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. The NMS ServiceNow Software Designer will support a key program in AT&T’s National Security business segment by providing expert knowledge and leading a team in the deployment and integration of ServiceNow tools.

CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Compliance with Department of Defense (DoD) 8140.03 (8570) Information Assurance Technical (IAT) Level 2

Oversee and guide team members in the deployment, administration, development, and integration of the ServiceNow suite of tools on RHEL and Windows operating systems, while facilitating collaboration with database developers on MariaDB requirements

Lead the team in utilizing Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects efficiently, fostering a culture of continuous improvement and accountability

Coordinate closely with Project Managers and Technical Leads, ensuring clear communication of team progress, risks, and technical challenges

Direct integration efforts with Cisco Network Services Orchestrator, GOTS, and other enterprise tools, assigning integration tasks and ensuring successful outcomes

Oversee the creation and maintenance of technical documentation by the team, ensuring accuracy and completeness for operations users and providing user handoff training as needed

Monitor the team’s efforts to maintain IT system and application performance/availability while responding proactively to emerging issues

Lead the team in hardening and securing systems, supporting Risk Management Framework (RMF) authorization and accreditation (A&A) efforts, and ensuring all engineered solutions are compliant

Guide the automation and orchestration of ServiceNow deployment activities using modern tools and methods (Ansible, Python, Terraform, PowerShell), and mentor the team in best practices for testing, validation, and verification

Manage the troubleshooting, diagnosis, and resolution of complex system and service issues, overseeing Root Cause Analysis (RCA) and driving continuous improvement

Direct system performance analysis and tuning activities, ensuring solutions are efficiently configured and optimized by the team

Lead engineering projects and technical processes through the Systems Development Life Cycle (SDLC), ensuring the team meets deliverables, achieves positive outcomes, and stays within scope and budget

Oversee the delivery of well-developed and engineered solutions as deployable packages, ensuring Operations teams can transition solutions to production environments with minimal manual intervention and high success rates

Perform additional duties as assigned and needed in a dynamic environment to support evolving business and technical requirements

Qualification

ServiceNow experienceServiceNow Certified System AdministratorAgile methodologiesTeam LeadershipInformation Assurance Technical Level 2Cross platform integrationAdvanced system architectureDatabase experienceSelf-study abilityClient-facing skillsMultitasking skillsCommunication skillsOrganizational skillsProblem-solving skillsCollaboration skillsAttention to detailCritical thinking skills

Required

Candidate must have 16 years of experience that can be a combination of work history and education. This equates to a doctorate and 8 years of experience OR a master's and 10 years OR a bachelor's and 12 years OR an associate's and 14 years OR HS and 16 years

Must meet Information Assurance Technical (IAT) Level 2 certification requirements

Must have at least 5 years of relevant ServiceNow experience that can be a combination of work history, education, and training

Must have Certification: ServiceNow Certified System Administrator

Must have at least one other advanced ServiceNow certification

Team Leadership experience

The candidate must be highly motivated. Able to work independently with both local and geographically diverse team members. Using effective time management skills to meet deliverable timelines

The candidate must also have experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle

Experience with at least one of (Agile, Scrum, SDLC)

Must be able to work with minimal supervision to perform complex technical tasks and lead others effectively

Must be able to process and analyze information and trouble calls submitted by a customer (e.g., system administrator, developer, security specialist), make determinations, and provide and implement solutions

Proven experience automating the implementation and configuration of ServiceNow technologies to support large scale enterprise solution deployments and configuration management efforts

Hands-on experience with developing, evaluating, assessing, and refining automated testing, validation, and verifications methods

Excellent client-facing and internal communication skills

Exceptional organizational skills, including attention to detail, multitasking and critical thinking skills

Skilled in working within a team environment within a professional office setting

Skilled in the ability to focus study and research to rapidly solve specific problems

Excellent and clear written documentation skills

Excellent self-study to achieve advanced training as required by the team and the program

Thrive within a highly dynamic and changing environment while adapting and managing shifting customer priorities

Excellent verbal communication skills

Working knowledge of Service Now or other ITSM

Experience working with Microsoft Office products: Word, Excel, PowerPoint, and Outlook

Experience innovating in a collaborative environment

Advanced system architecture, design, and integration

Experience with databases. Ideally including MariaDB

Required Cross platform and integration experience including Windows, Linux, Juniper, and Cisco

Demonstrated experience developing and scripting within ServiceNow using languages such as JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell

Preferred

CompTIA Security+ or equivalent will meet the minimum requirement for the role

ISC2 CISSP or equivalent is strongly preferred and exceeds the minimum requirement for this role

Benefits

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) \\Pro-rated when working less than 40 hrs/wk.

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected

Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone