Guidehouse · 4 weeks ago
Associate Director, ServiceNow
McLean, VA
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
7+ years expGuidehouse is a consulting firm specializing in cloud solutions, and they are seeking an Associate Director to lead ServiceNow implementations. The role involves translating business requirements into technical solutions, providing guidance to the development team, and ensuring the quality and security of ServiceNow projects.
AdviceConsultingManagement Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Translate complex business requirements into technical designs and solutions using ServiceNow
Lead the overall architecture design and development of ServiceNow implementations, ensuring alignment with business objectives and best practices
Provide technical expertise and guidance to the ServiceNow development team
Stay current with ServiceNow products, features, and industry trends to drive innovation
Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations
Serve as the lead point of contact for clients on all matters related to ServiceNow implementation and strategy
Direct and monitor all aspects of the ServiceNow implementation
Responsible for quality assurance for all ServiceNow projects
Conduct reviews of functionality developed by ServiceNow development team and perform testing
Ensure the security, scalability, and maintainability of ServiceNow solutions
Ability to obtain Public Trust Clearance
Qualification
Required
Ability to Obtain Secret
Bachelor's degree is required
Minimum SEVEN (7) years of ServiceNow experience supported by ServiceNow certifications (e.g., CSA, CIS, CAD) and experience serving in an Architect and/or Project Management role
Experience with Software Development Lifecycle methodologies, deliverables, and controls
Excellent verbal and written communication skills
Expertise implementing multiple ServiceNow modules, preferably ITSM, ITOM, IRM, and/or SPM
Experience with Software Development Lifecycle methodologies, deliverables, and controls
Well-rounded technology consulting experience desired, to include ability to define requirements, lead client meetings, facilitate UAT, and conduct trainings
Experience working in an Agile environment
Excellent verbal and written communication skills
Strong analytical, problem-solving skills
Ability to work effectively in a team environment
Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels
Desire to learn, grow, and seek increased responsibility
Ability to self-direct, prioritize, and manage multiple tasks and demands
Heightened attention to detail when developing technical solutions
Once onboard with Guidehouse, new hire MUST be able to OBTAIN and MAINTAIN a Federal or DoD 'SECRET' security clearance
Preferred
Agile, SCRUM or SAFe certifications
PMP certification
Experience in driving business development activities and leading all aspects of winning federal proposals, with proven ability to generate new wins and revenue for your company
Prior managerial experience in leading and supporting a remote workforce
Benefits
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
Mobility Stipend
Company
Guidehouse
Guidehouse offers consulting services for public and commercial markets with expertise in management, technology, and risk consulting.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$0.75MKey Investors
Mission Daybreak
2023-11-06Acquired
2023-02-16Grant· $0.75M
Leadership Team
Scott McIntyre
Chairman and CEO
Alicia Harkness
Partner
Recent News
Washington Technology
2026-01-16
Washington Technology
2026-01-09
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