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WellLife Network · 3 months ago

Support Engineer - ITS37 - Mon-Fri 9AM-5PM

Lake Success, NY, USA

Full-time

Onsite

New Grad, Entry Level

$65K/yr - $70K/yr

WellLife Network is a leading health and human services organization dedicated to supporting individuals and families across New York City and Long Island. They are seeking a Support Engineer to provide technology support, including installation and configuration of desktop hardware, and to ensure customer service satisfaction.

CommunitiesHealth CareMedicalNon Profit

Responsibilities

Amicable personality with focus on positive personnel interactions and customer service satisfaction

Experience with, and strong understanding of, Windows 11 and desktop hardware including VoIP phones, printers, and accessories i.e., docking stations, monitors, cameras etc. as well as multiple software applications

Understanding of cellphone operations and cellular plan issuance

Proficient in the installation, configuration, and deployment of all desktop hardware

Familiarity with Intune or other Mobile Device Management platforms

Ability to learn and apply various technology support and implementation methodologies

Fundamental understanding of networking, including VPN, Wi-Fi, PC imaging, and cabling infrastructure

Capable of vehicular transport and physical deployment of multiple sizes and types of computer hardware up to 50lbs

Owner of personal transportation and willingness to travel over 40 miles per day

Capable of following and executing detailed instructions regarding technology and its deployment

Attention to detail as it applies to inventory management and record keeping

Experience in incident and service request tools i.e., Service Desk ticketing applications

Reliable in terms of following a time sensitive schedule and meeting imposed deadlines

Qualification

Windows 11Desktop hardwareMobile Device ManagementNetworking fundamentalsCustomer serviceTime managementAttention to detail

Required