NEOGOV · 2 months ago
Crisis Services Professional (Part Time)
Appleton, WI
Full-time, Part-time
Hybrid
Entry Level
$25.65/hr - $25.65/hr
1+ years expOutagamie County is a community-focused organization seeking a Crisis Services Professional to join their 24/7 crisis program. The role involves providing supportive counseling, crisis service coordination, and information referral through a multifunctional call center. Candidates will need to work flexible hours, including nights and weekends, to meet programmatic needs.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Answers incoming calls from various sources for multifunctional call center, accurately assess callers' needs, provide program information, and may refer calls to crisis support professional and/or other community resources as specified in established procedures
Enters program specific information onto pre-programmed screens in the electronic health record; maintains phone log-book, crisis alert sheets, and related statistics
Attends monthly in-service training meetings
Complies with regulations of confidentiality of callers and other client information
Follows procedures set forth in Crisis Phone Policy and Procedure Manual
Works shifts as required to meet programmatic needs
Verifies insurance through use of WHIN and Forward Health
Maintains regular and predictable attendance, works overtime/extra hours as needed
Performs other duties as assigned
Qualification
Required
Bachelor's degree in human services, psychology, social work or related field is preferred
One to four years' social services or mental health experience preferred
Or any combination of education and experience that provides equivalent knowledge, skills and abilities
Operate voice and TTD service under crisis situations
Comprehend and interpret a variety of documents including office memos, crisis logbooks, case lists, resource databases, clinical records, court records and other manuals, etc
Knowledge of and ability to use software programs utilized by the department
Communicate and assess crisis situations effectively with crisis phone callers, police, hospitals child protection, sexual assault, AODA and other personnel, crisis staff and community agency personnel verbally and in writing
Ability to work independently and function as an effective team member
Must respect individuals and their differences, and work with all members of all socioeconomic groups
Ability to prepare a variety of documents including phone log and other statistics, resource book entries and phone messages
Maintain confidentiality and accountability
Knowledge of and ability to use equipment such as calculator, computer, photocopier, FAX machine and multi-line telephone, machine transcription equipment, etc
Benefits
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
Voluntary Short-Term Disability Insurance
Long-Term Disability Insurance
Wisconsin Retirement System
Deferred Compensation
Flexible Spending Account Plan
Employee Assistance Program
Paid Time Off
Employee and Family Clinic
Fitness Center
Pet Insurance
Values of Excellence (Recognition Program)
Continuing Education
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase