Univest · 3 weeks ago
Loss Mitigation Specialist
Souderton, PA
Full-time
Hybrid
Entry Level
$50K/yr - $60K/yr
1+ years expUnivest is seeking a Loss Mitigation Specialist in Souderton, where you will support clients with past due consumer and residential mortgage accounts. The role involves recommending solutions, documenting client hardships, and managing payment arrangements while ensuring compliance with relevant laws and regulations.
BankingFinanceFinancial Services
Responsibilities
Contact consumer and residential mortgage clients that are past due to help resolve their delinquency and documenting what caused their hardship
Partners with Manager of Consumer and Mortgage Collections and recommends forbearance, repayment, or modification options, whichever best applies to the situation. If unable to enter repay, has the ability to work with clients on liquidation options such as short sale or deed-in-lieu
Enter information into the collection system and follow-up on payment commitments
Recommend course of action to be taken on problem accounts
Prepare and send collection letters
Possess an understanding of the loss mitigation waterfall according to Fannie or Freddie guidelines
Order property inspections, judgement searches and property evaluations on delinquent mortgages
Understand the legal steps needed to collect on delinquent loans
Identify and mitigate potential risks to the Bank; interact with Bank personnel, debtors and others pertaining to such issues
Effectively work with and support other departments in the bank, including loan operations and mortgage servicing
Accountable for compliance with laws and regulations that apply to this position including the Univest Code of Conduct
Perform other duties as assigned
Qualification
Required
Bachelor's degree preferred, Associates degree or equivalent acceptable
Minimum 1-3 years' experience in financial services and, specifically, interaction with bank customers
General knowledge of bank operations, policies, procedures, and products and of applicable compliance issues
A detail-oriented person with basic working knowledge of loan documents, loan restructuring, and loan terms
Excellent telephone communication skills
Excellent administrative and organizational skills, ability to systematically track and follow-up on payment arrangements
Proficiency in MS Office products
Preferred
Prefer experience in residential or consumer collections, including Fannie Mae, Freddie Mac and the Fair Debt Collection Practices Act
Benefits
Health Insurance: Medical, dental and vision coverage (single or family; begins the first of the month following start date)
Retirement Plan: Participation in 401(k) plan with up to a 3% employer match after 6 months of employment
Paid Time Off (PTO): 15 days annually (prorated your first year)
Short Term Disability: 10 days annually of sick time with a doctors note (prorated your first year)
Holiday Time Off: 11 paid holidays
We offer company paid life insurance: as well as other supplemental insurances
Tuition reimbursement
Employee Wellness programs: including fitness club discounts and fitness tracker discounts/ annual reimbursement
Discounts: on loan products
Professional development trainings
Company
Univest
Univest is a regional bank that provides financial solutions for individuals, businesses, municipalities and nonprofit organizations.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$100M2025-11-06Post Ipo Debt· $50M
2022-11-07Post Ipo Debt· $50M
2000-01-14IPO
Leadership Team
Eric W. Conner
Chief Information Officer (EVP), Chief Technology Officer (EVP), e-Commerce Director (VP / SVP)
Brian Richardson
Chief Financial Officer
Recent News
Univest Financial Corporation
2025-11-07
Univest Financial Corporation
2025-10-09
Univest Financial Corporation
2025-07-24
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