NEOGOV · 1 month ago
Front Desk Customer Service Representative (Part Time/Casual Call)
Appleton, WI
Full-time, Part-time, Contract
Hybrid
New Grad, Entry Level
$20.94/hr - $22.22/hrNEOGOV is seeking a Front Desk Customer Service Representative to provide general administration and customer service support at the Airport FBO. The role involves clerical duties, greeting visitors, and assisting with airport operations and events.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Performs a variety of clerical duties such as typing, filing, generating reports, taking minutes, scheduling meetings, tours, appointments and vacation calendars, facilitate incoming and outgoing mail, order and maintain stock of office supplies
Serves as receptionist by greeting visitors and tenants, responding to general inquiries, and routing all incoming questions by email and phone to the proper department
Support commercial ground, facility and passenger services, such as terminal aircraft ground support, baggage handling, airport ambassador, parking and valet services
Records minutes at Airport meetings
Assist Airport Marketing Manager and Operations Supervisors with managing and corresponding using social media outlets
Coordinates and assist airport administration/FBO correspondence with tenants, users, and general public
Initiates, updates and maintains department files and records, Airport/FBO statistical data and surveys
Assists in planning and organizing events ie. service announcements, ground- breakings, meetings, tradeshows and promotions
Assists with special events for Airport and FBO initiatives
Conducts customer surveys for Airport and FBO initiatives
Maintain master database for all contacts for use by Administration and FBO tenants
Maintains regular and predictable attendance, works overtime/extra hours as required
Performs other duties as assigned
Qualification
Required
High school graduate or G.E.D and valid Wisconsin driver's license
Or, any equivalent combination of education and experience which provide the necessary knowledge, skills, and abilities
Knowledge of and demonstrated ability to conform to goals, policies, and procedures of the Department as well as the Outagamie county Work Rules and Terms of Employment
TSA background security checks and other testing as required
Ability to organize work
Must be comfortable working early morning, day, and nights and in all-weather conditions
Ability to work without direct management supervision
Knowledge of Airport and department goals, policies and procedures
Knowledge of and demonstrated skill in performing general clerical duties
Ability to handle simultaneous calls on multi-line phone systems
Knowledge of general office equipment such as photocopy, fax machines, multi-line telephone and calculator
Demonstrated ability to comply with appropriate safety regulations
Ability to effectively use computer software utilized by the department
Ability to effectively communicate in English and understand and follow written and oral instructions
Ability to maintain strict confidentiality
Ability to work semi-independently making sound decisions using good judgment
Ability to effectively use tact and diplomacy with staff, co-workers, tenants, and the general public
Demonstrated reliability in attendance and flexibility to work hours
Standing and walking for extended periods of time
Good eye-hand coordination with good peripheral vision
Benefits
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
Voluntary Short-Term Disability Insurance
Long-Term Disability Insurance
Wisconsin Retirement System
Deferred Compensation
Flexible Spending Account Plan
Employee Assistance Program
Paid Time Off
Employee and Family Clinic
Fitness Center
Pet Insurance
Values of Excellence (Recognition Program)
Continuing Education
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase