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Advocate Aurora Health · 2 months ago

Supervisor Billing Operations

United States

Full-time

Remote

Mid, Senior Level

$28.05/hr - $42.10/hr

3+ years exp

Advocate Health is the third-largest nonprofit, integrated health system in the United States. The Supervisor of Billing Operations is responsible for overseeing patient accounting operations, ensuring compliance with regulations, and implementing improvements to billing systems and processes.

Health Care

Responsibilities

Supervises the assigned functional area of patient accounting operations with the primary focus on ensuring timely, accurate, compliant, and efficient processing of bills to receive appropriate reimbursement or application of cash management processes to reduce accounts receivables in compliance with Generally Accepted Accounting Principles (GAAP) to ensure protection of cash assets

Responsible for operating within budget limitations and authorized staffing levels

Assesses employee training needs and coordinates with the training department to ensure appropriate development

Initiates and implements improvements to billing systems and processes, including pursuing and developing improved techniques and ensuring quality

Ensures compliance with all federal, state, and local regulations regarding billing and collections and maintains up-to-date knowledge of changes in healthcare billing regulations and implements necessary changes within the department

Functions as a liaison with providers, external departments related to the revenue cycle and insurance payors to resolve discrepancies, minimize receivables, and limit bad debt expenses

Initiates and implements improvements to billing systems, including and pursuing and developing improved collection techniques or cash applications within the confines of federal and state collection laws and third-party payer requirements with respect to health coverage and reimbursement

Conducts ongoing evaluation of department policies and procedures in order to maintain and improve department efficiency and performance

Responsible for adhering to productivity and quality standards of department and reinforcing those standards with team members

Performs human resources responsibilities for staff which includes coaching on performance, completing performance reviews and overall team member morale and engagement. Recommends team members for hiring, compensation changes, promotions, corrective actions decision and terminations

Responsible for understanding and adhering to the Advocate Aurora Health Care Code of Ethical Conduct and for ensuring that personal actions, and the actions fo the team members supervised, comply with the policies, regulations and laws applicable for Advocate Auora Health business

Qualification

Healthcare Billing ExperienceSupervisory ExperiencePatient Billing SoftwareRevenue Cycle ProcessesCompliance KnowledgeAnalytical SkillsCommunication SkillsOrganizational SkillsProblem-Solving SkillsTeam Leadership

Required

High School Diploma

Typically requires 3 - 5 years of experience in Healthcare Billing Experience: 3 to 5 years of experience in patient accounts, medical billing or collections within a healthcare setting and with billing procedures for various types of payers, including private insurance, Medicare, Medicaid and self-pay patients

Supervisory Experience: 3 to 5 years' experience of supervisory experience in a billing or accounts receivable department with a proven ability to manage a team including training, mentoring, and performance management

Experience with healthcare regulations, such as HIPPA, and understanding compliance requirements in billing and collections

Hands-on experience with patient billing software and electronic health records (EHR) systems

PC skills in Microsoft Word, Excel, PowerPoint, and Teams

Previous experience leading a patient accounting team

Strong oral and written communication skills to train and supervise staff and to communicate effectively and collaboratively with other department supervisors, external organizations, and top management

Ability to effectively address difficult and controversial issues

Excellent organizational, analytical, and problem-solving skills

Demonstrated proficiency, knowledge, and regulations of revenue cycle processes and health care patient accounting practices and procedures

Demonstrated ability to manage multiple projects simultaneously and supervise patient accounting functions

Demonstrated ability to develop and implement procedural and quality improvements within patient accounting environments

General knowledge of business, finance, human management, and operations