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My IT LLC · 2 months ago

Program Manager - Engagement (SAS - LifeScience)

Jersey City, NJ

Full-time

Onsite

Senior Level, Lead/Staff

$150K/yr - $170K/yr

15+ years exp

My IT LLC is seeking a seasoned Engagement Partner to lead strategic client relationships in the Commercial Pharma space. This high-impact, client-facing role focuses on enabling digital transformation, delivery excellence, and business innovation across the commercial pharma value chain.

Information Technology & Services

Growth Opportunities

Responsibilities

Be the single point of accountability for the client relationship, focusing on delivery excellence, value realization, and client satisfaction

Build deep relationships with VP and C-level stakeholders across Commercial, IT, Data, and Analytics functions

Understand client's commercial pharma landscape – including brand performance, field force effectiveness, marketing analytics, patient engagement, and market access – and craft tailored delivery strategies

Run Quarterly Business Reviews (QBRs), Steering Committee Meetings, and executive workshops, ensuring alignment with client priorities and KPIs

Lead the governance and oversight of all delivery programs spanning commercial sales, CRM, HCP targeting, omnichannel enablement, sales force operations, real-world data analytics, and regulatory data compliance

Drive delivery excellence through implementation of best practices in quality, reliability, and predictability. Set up and manage SLAs, KPIs, and continuous improvement initiatives

Lead and support data platform modernization efforts (e.g., Snowflake, Databricks, AWS/Azure), and ensure robust delivery pipelines for data ingestion, transformation, and insight generation

Actively manage a Managed Services model: resource planning, service transitions, cost optimization, innovation infusion, and business continuity

Partner with the Client Partner and Sales Teams to uncover new opportunities for growth within the account

Proactively identify areas for upsell/cross-sell across new LOBs, geographies, or data-driven initiatives

Contribute to solutioning and proposal development for client RFPs, SOWs, and new initiatives

Build strategic roadmaps in collaboration with client stakeholders to guide long-term innovation and transformation

Manage large-scale delivery teams distributed across onshore ( USA), nearshore ( LATAM), Europe and offshore (India/Asia) locations

Drive performance, productivity, and employee engagement across teams; lead coaching and mentoring initiatives

Ensure resource alignment, training, and domain enablement of delivery teams for pharma-specific use cases and compliance needs (e.g., GxP, HIPAA)

Lead the exploration and implementation of Generative AI solutions for commercial use cases such as: Intelligent HCP engagement recommendations, Personalized content generation, Medical and marketing summarizations, Next-best-action models

Collaborate with client innovation teams to design PoCs, pilots, and scaled rollouts of AI-driven platforms and tools

Promote a culture of experimentation, automation, and continuous improvement within the engagement

Should be able to understand and have oversight on engagement-level functions including, budgeting, forecasting and margin optimization

Should be able to understand program level commercial levers

Qualification

Pharma Commercial OperationsDataGenerative AIClient-facing Delivery LeadershipManaged Services ModelP&L ManagementAgile MethodologiesStakeholder ManagementETL ToolsBI ToolsCompliance KnowledgeCoachingCommunication SkillsNegotiation SkillsMentoring

Required

Bachelor's degree in Engineering, Life Sciences, Business, or a related field (Master's or MBA preferred)

15+ years of experience in IT consulting/services with a focus on Life Sciences, especially Commercial Pharma

Minimum 10 years of client-facing delivery leadership with large-scale engagements (200+ team members)

Deep understanding of pharma commercial operations, including: HCP segmentation and targeting, Sales force effectiveness and CRM (e.g., Veeva), Omnichannel marketing and campaign analytics, Patient journey and market access analytics, Compliance and regulatory mandates (e.g., GxP, HIPAA, GDPR)

Demonstrated expertise in P&L management, budget planning, and financial governance or large client accounts

Strong expertise in Data and Analytics platforms, including: Snowflake, AWS, Azure and Databricks, ETL & Datawarehousing tools (Informatica, Talend), BI (Tableau, Power BI, Qlik), Real-World Evidence (RWE) and commercial datasets (e.g., IQVIA, Symphony)

Strong experience operating under a Managed Services or Shared Services model

Proficient in Agile methodologies, ITIL, and modern delivery frameworks

Exceptional stakeholder management, communication, and negotiation skills

Experience in generative AI applications within life sciences is a strong plus

Ability to handle escalations, drive conflict resolution, and maintain strong relationships under pressure