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Quorum Federal Credit Union · 1 day ago

Director, Mortgage Operations

United States

Full-time

Remote

Senior Level, Lead/Staff

$160K/yr - $170K/yr

10+ years exp

Quorum Federal Credit Union is a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to its members. The Director, Mortgage Operations will lead a team of approximately 50 staff across various mortgage-related functions, focusing on operational excellence, process innovation, and compliance oversight. This role emphasizes continuous improvement and strategic adoption of advanced technologies to enhance service and financial performance.

BankingCreditFinancial Services

Comp. & Benefits

No H1B

Hiring Manager

Keri Walker

Responsibilities

Direct end-to-end mortgage operations, ensuring compliant, efficient, and quality-driven execution across all areas

Cultivate, develop, and retain high-performing teams through targeted coaching, mentoring, and upskilling; fostering a culture of adaptability, collaborating with internal and external stakeholders to unlock new opportunities

Lead initiatives to streamline workflows, minimize manual intervention, and maximize technology-enabled solutions (e.g., Encompass LOS, digital integration platforms)

Maintain deep operational expertise in all mortgage products and services, keeping teams abreast of regulatory and industry changes

Actively monitor and enhance vendor and third-party relationships with rigorous performance benchmarking and alignment to organizational goals

Identify, evaluate, and implement emerging technologies and process enhancements that promote service excellence, risk reduction, and cost efficiency, always with a focus on safety and soundness

Guide project and change management for key organizational and departmental initiatives, ensuring deliverables support optimized turn times and cost ratios

Drive continuous process enhancements, workflow redesign ensuring regulatory compliance

Prepare, refine, and manage annual budgets, including revenue and expense planning, proactive variance reporting, and trend analysis for optimized resource utilization

Ensure accurate, timely reporting of production metrics, errors/exceptions, QC reviews, and compliance data

Lead preparation and response strategies for internal and external audits, applying corrective actions and preventive controls

Conduct ongoing vendor due diligence, manage risk assessments, and ensure policy compliance in partnership with enterprise risk and vendor management teams

Stay current on industry advancements, digital trends, and regulatory changes to proactively position the organization for sustained competitiveness

Launch and guide departmental initiatives in line with digital transformation goals (including, but not limited to, process standardization, automation, and next-gen functionality)

Maintain timely and accurate generation of required disclosures and collection of fees, within tolerance and regulatory guidelines

Perform additional duties as required

Qualification

Mortgage operationsRegulatory complianceProject managementLeadership skillsFinancial services experienceEncompass LOSDigital transformationTeam developmentVendor managementBudget managementCommunication skillsAdaptability

Required

Bachelor's degree in Finance, Business Administration, or related discipline required

At least 10 years' mortgage/financial services experience, including no less than 5 years in a leadership capacity

Project management and leadership skills within the mortgage or financial services industry, coupled with a proven ability to adapt teams to evolving technology

Proven ability to streamline communication, improve decision-making, and enhance efficiency

Expertise in regulatory compliance (NCUA, Federal, Consumer, SAFE Act), industry guidelines, and audit requirements

Mastery of Microsoft Office; advanced proficiency with LOS (Encompass) and digital servicing platforms

Must meet SAFE Act requirements, including background checks and registration with NMLS