SKYPAD · 1 month ago
Enterprise Account Manager
New York, United States
Full-time
Hybrid
Senior Level
$90K/yr - $100K/yr
5+ years expSKYPAD is a leading B2B SaaS platform that enhances collaboration between top brands and retailers globally. The Enterprise Account Manager will manage a portfolio of clients, ensuring satisfaction and effective communication while driving the adoption of SKYPAD’s services.
AnalyticsB2BBig DataData IntegrationData VisualizationPredictive AnalyticsRetailRetail TechnologySalesSoftware
Hiring Manager
Joseph Cassidy
Responsibilities
Attend and actively participate in routine luxury and contemporary fashion account client meetings and conduct SKYPAD trainings with clients both on- and off-site
Manage the full cycle of Data Audit Reports that are sent and reviewed with clients on a quarterly basis (4x a year)
Maintain customer satisfaction throughout the account management process: this includes applying exceptional written and verbal skills, keen ability to “problem-solve” and follow-up with clients, decipher user inquiries and collaborate efficiently between internal teams and client contacts
Work closely with client wholesale, planning, buying, retail, and technical teams daily
Liaison between internal technical production teams and client business users, and follow up with customers to address reporting issues and inquiries
Validate, on occasion and when needed, retail data using excel
Utilize listening and probing skills to identify and assess the client’s needs while also upselling SKYPAD enhancements organically . Exercise sound judgment to analyze and identify solid opportunities in line with corporate strategy
Deliver a high-quality overview and demonstration of reporting services and be able to respond to standard questions regarding the company and services via company selling standards
Provide feedback to the various internal teams to help drive new solutions, create more effective marketing tools, and improve current solutions
Qualification
Required
Excellent written and verbal communication skills, including solution-based issues management
Demonstrated ability to work well under tight deadlines and pressure without compromising standards
Proven competency of intermediate-to-advanced Excel skills required
Display a high level of energy and sense of urgency to drive both exceptional client satisfaction and internal efficiencies
Charismatic, bright, organized, and analytical with a “can-do” mentality
Ability to execute client solutions as defined by Account Management team
Preferred
Four-year Degree, preferably in Business, Fashion Management, or Marketing
5+ years' experience in apparel/fashion merchandising, buying, planning or related activities
Past SKYPAD Enterprise user experience strongly preferred
Preferred 1-2 years' experience in information technology
Preferred 1-2 years of experience in B2B SaaS/Software Sales, e-commerce, technology solutions
Proven success in managing internal and external relationships, communications
Proven ability to comprehend basic retail math and utilize intermediate-to-advanced excel skills across daily activities
Knowledge of retail/wholesale enterprise and business intelligence reporting programs (e.g. SAP, BlueCherry, RLM, Retail Pro, QlikView, Microstrategy, Cognos)
Fashion or consumer products industry knowledge preferred
Benefits
Medical insurance
Vision insurance
Dental insurance
401(k)
Company
SKYPAD
SKYPAD, by Sky IT Group, is a leading business-to-business (B2B) multi-channel performance analytics and reporting platform designed to revolutionize how wholesale Brands and multi-brand Retailers manage and optimize their sales and inventory data.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jay Hakami
President and CEO
S
Stephen Czetty
CTO
Recent News
Company data provided by crunchbase