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CSC · 2 weeks ago

Associate Client Service Representative - Call Center

Wilmington, DE

Full-time

Onsite

Mid Level

3+ years exp

CSC is a global business, legal, and financial services company based in Wilmington, Delaware. They are seeking an Associate Client Service Representative to serve as a key point of contact between clients and internal teams, ensuring compliance requirements are met with accuracy and care.

ConsultingLegal

No H1B

Responsibilities

Build trusted relationships with clients by understanding their unique needs and challenges

Research, review, and process corporate legal documents with accuracy and attention to detail

Respond to internal and external client inquiries via phone and email in a timely, professional manner

Manage client portfolios, prioritize tasks, and meet time-sensitive deadlines

Maintain accurate records through data entry, electronic filing, and document retrieval

Navigate multiple systems and databases efficiently

Identify and recommend process improvements to enhance service quality and team performance

Contribute to client retention and growth by delivering proactive, solutions-oriented service

Qualification

Customer service experienceMicrosoft Office SuiteAnalytical skillsCommunication skillsAttention to detailProactive mindsetCRM systemsProblem-solving abilitiesOrganizational skillsFlexibility

Required

3-5 years of experience in customer service or administrative support

Strong verbal and written communication skills

Excellent attention to detail and organizational skills

Ability to manage competing priorities in a fast-paced, collaborative environment

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Strong analytical and problem-solving abilities

Self-starter with a proactive mindset and a passion for service

Flexibility to adapt to shifting priorities and occasional schedule needs based on business demand

Candidates must be authorized to work in the U.S. without sponsorship

Preferred

Experience with Salesforce or similar CRM systems is a plus

Benefits

Annual success-sharing bonuses or commission plans based on individual performance

Company

CSC

Glassdoor3.2

CSC is the world’s leading provider of global business administration and compliance solutions, specialized administration services to alternative asset managers across fund strategies, capital markets transactions in public and private markets, domain name system management and digital brand and fraud protection, and corporate tax software solutions.

Founded in 1899

Wilmington, Delaware, USA

5001-10000 employees