CDW · 2 months ago
Renewal Support Specialist - IBM
Default Location - USA
Full-time
Hybrid
Entry Level
$24.52/hr - $33.75/hr
4+ years expCDW is a leading multi-brand provider of information technology solutions. The Renewal Support Specialist is responsible for supporting the renewal process by quoting transactional renewals and collaborating with sales teams to ensure timely and accurate renewal opportunities, contributing to customer satisfaction and operational efficiency.
AnalyticsArtificial Intelligence (AI)Cyber SecurityGraphic DesignHardwareInformation TechnologySoftware
Responsibilities
Quote transactional renewals and respond to inquiries from sales regarding expiring contracts
Consult with sales to prepare renewal quotes and identify upselling opportunities
Build and maintain business relationships with sales teams and partner contacts
Attend partner-specific and renewal-related training sessions
Collaborate with Product Specialists and partners to support sales efforts
Maintain responsiveness to sales and customer needs, including customer-facing interactions
Participate in external training and conferences (with manager approval)
Support renewal operations by managing quote preparation and pipeline tracking, and process improvement initiatives
Embrace AI tools and technologies to enhance renewal support workflows
Qualification
Required
Bachelor's Degree, OR
4 years of experience in Renewal Support, Sales Support, or a related customer-facing role
Proficiency in Microsoft Office Suite and familiarity with CRM or quoting tools
Strong written and verbal communication skills, customer facing experience
Ability to manage multiple priorities and meet deadlines in a dynamic, fast-paced environment
Attention to detail and accuracy
Time-management and organizational skills
Ability to prioritize work under pressure and frequent interruptions
Willingness to travel up to 10% as needed
Ability to understand and apply written and verbal instructions
Demonstrated adaptability to change and openness to learning new tools and processes
Familiarity with AI tools or willingness to learn and apply AI in daily work
Preferred
Experience in technology sales support
Company
CDW
At CDW, we know how to make technology work so people can do great things.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$58.74M2015-08-01Post Ipo Equity· $58.74M
2013-06-27IPO
2008-07-31Series Unknown
Leadership Team
Christine Leahy
President & CEO
Sanjay Sood
Chief Technology Officer
Recent News
Government Technology US
2026-01-16
2026-01-05
2025-12-24
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