Exact Billing Solutions ยท 2 weeks ago
Senior Patient Advocate Representative (Inside Sales)
Lauderdale Lakes, FL
Full-time
Onsite
Mid, Senior Level
$75K/yr - $80K/yr
3+ years expExact Billing Solutions is a medical billing company specializing in healthcare services for substance use disorder, mental health, and autism care. The Senior Patient Advocate Representative will guide families through the treatment enrollment process, secure insurance authorizations, and negotiate with insurers to drive enrollment goals that directly impact children and families.
BillingConsultingHealth CareMedicalSoftware
Responsibilities
Leverage your inside-sales skills with insurers to secure single-case agreements (SCAs), leveraging persuasive communication and problem-solving skills to maximize successful outcomes
Maintain accurate and detailed records of communications with families, insurers, and internal teams to ensure transparency and accountability
Serve as the primary point of contact for families and insurers, guiding them through the process while building strong, trust-based relationships that drive engagement and enrollment
Own the follow-up process: manage pipelines, track progress, and stay proactive until families are successfully onboarded
Conduct comprehensive intake discussions, clearly explain admissions, and apply advanced inside-sales strategies to effectively position ABA services and overcome barriers to care
Collaborate with clinical teams to develop compelling treatment plans and assemble documentation that supports approvals and demonstrates value to insurers
Monitor and track SCAs proactively, provide timely updates to stakeholders, and address client concerns with urgency and professionalism
Participate in and contribute to ongoing training, mentoring, and knowledge-sharing to elevate both personal expertise and team performance in ABA and ASD services
Qualification
Required
High school diploma
3+ years of experience in admissions or inside sales, preferably in the ABA or autism care services field
In-depth knowledge of the SCA process, payer requirements, and insurance regulations
Demonstrated success in consultative sales, negotiation, and closing agreements with measurable results
Proficiency in Microsoft Office Suite, Salesforce and other CRM systems, and sales/advocacy tracking tools
Exceptional ability to build trust and rapport with families, insurance representatives, and cross-functional teams
Strong communication skills, including professional telephone etiquette and persuasive presentation abilities
Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment
Proven ability to work independently while contributing to a collaborative team culture
Critical thinking and problem-solving skills with a proactive, results-driven mindset
Willingness to undergo background and drug screenings as required
Preferred
Bachelor's degree preferred
Familiarity with ABA therapy principles and practices strongly preferred
Professional or personal experience with autism and/or ABA therapy is a plus
Benefits
21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
Medical, dental, vision, long-term disability, and life insurance.
Generous 401(k) with up to 6% employer match.
Company
Exact Billing Solutions
Exact Billing Solutions offers revenue cycle management to help reduce medical billing costs.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase