Evergreen Talent Partners · 3 days ago
Field Service Manager
York, PA
Full-time
Onsite
Mid, Senior Level
$120K/yr - $160K/yr
5+ years expEvergreen Talent Partners is a global leader in industrial engineering solutions, seeking a Senior Manager of Field Service for the Eastern Region. This role is responsible for leading field service operations, managing a skilled team, ensuring customer satisfaction, and driving revenue growth.
Staffing & Recruiting
Hiring Manager
Charlie Tossell
Responsibilities
Oversee sales budget and achieve gross margin goals
Manage and develop technical teams, coordinators, and support staff
Conduct client visits to strengthen relationships and uncover service opportunities
Evaluate field service reports, identify improvements, and ensure quality standards
Prepare and manage departmental budgets and forecasts
Provide solutions for equipment performance and warranty issues
Review and approve timesheets, service tickets, and expense reports
Lead scheduling, service order management, and service agreement execution
Quote and manage compressor repairs, rebuilds, and “chem-skid” start-ups (domestic & international)
Partner with R&D on compressor projects and problem-solving initiatives
Develop streamlined troubleshooting processes and standardized service pricing
Administer service policies and bulletins, minimizing warranty costs
Coach, train, and motivate team members while identifying areas for growth
Oversee collections on overdue accounts
Qualification
Required
Bachelor's degree in engineering or a related technical field
3+ years in industrial refrigeration
3+ years in sales and business development
5+ years in business leadership
Exceptional communication, leadership, and customer service skills
Strong organizational, time management, and problem-solving abilities
Proficiency in Microsoft Office Suite
Preferred
Remote field service management experience strongly preferred
Benefits
Medical, dental, and vision coverage begins day one
12 paid holidays (including a floating holiday) plus 136 hours PTO
7% employer 401(k) match for faster retirement savings growth
Tuition reimbursement for education or skills development
Wellness incentive program that rewards healthy habits
Confidential Employee Assistance Program for personal & professional needs
Flexible Health Savings & Spending Accounts
Company
Evergreen Talent Partners
Evergreen Talent Partners enables mission-driven companies to attract and engage candidates from targeted talent communities to change the world through energy solutions.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase