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Equativ · 2 days ago

IT Support Specialist

New York, NY

Full-time

Onsite

Senior Level

$80K/yr - $85K/yr

5+ years exp

Equativ is a leading independent ad platform that simplifies digital advertising. The IT Support Specialist will provide comprehensive technical support, manage user accounts, and ensure system security while collaborating with the IT team to enhance technology infrastructure.

Ad ServerAdvertisingAdvertising PlatformsMarketing

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide first and second-level technical support for employees (Mac, Windows, Linux, peripherals, and SaaS tools)

Install, configure, and maintain workstations and equipment (laptops, phones, and audiovisual gear)

Manage user accounts, access, and licenses for platforms like Okta, Google Workspace, and other internal tools

Ensure system security through updates, patches, and endpoint protection

Handle the technical onboarding and offboarding of employees

Manage IT inventory and coordinate necessary purchases

Write and maintain up-to-date documentation of system configurations, procedures, and troubleshooting steps for internal use

Monitor and resolve support requests in our helpdesk system, adhering to established escalation processes

Contribute to the continuous improvement of IT processes and infrastructure

Assist in diagnosing and escalating findings reported by the Endpoint Detection and Response (EDR) tool

Support the day-to-day operations of the office to ensure a smooth work environment

Collaborate with the Senior Office Manager on office-related initiatives

Act as a proactive, reliable resource to make everyone’s work easier

Qualification

IT support experienceGoogle WorkspaceMicrosoft 365Ticketing systemsCloud environmentsTroubleshootingCustomer serviceTeam playerCommunication skillsReliabilityInitiative

Required

At least 5 years of hands-on experience in providing IT support, troubleshooting, and assisting end-users with a wide variety of technical issues

3+ years of experience in IT support or system administration

Firsthand experience handling IT support in a rapidly growing tech company

Strong customer service skills

Dedicated team player who actively shares knowledge and supports colleagues

A diploma, degree, or equivalent in Computer Science, Networking, or a related field

Familiarity with cloud environments such as Okta, Google Workspace, Microsoft 365, and Atlassian

Excellent communication skills in English

Strong service orientation with a desire to help others and simplify their daily work

High degree of reliability, autonomy, and initiative to anticipate needs

Experience with ticketing systems like Jira or Zendesk

Preferred

Knowledge of French, Spanish, or Portuguese is a plus!

Company

Equativ

Glassdoor4.5

Equativ is an advertising technology company that offers a digital marketplace to help advertisers.

Founded in 2001

Paris, Ile-de-France, FRA

501-1000 employees

https://equativ.com

H1B Sponsorship

Equativ has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)