Integritus Healthcare ยท 2 months ago
ADMISSION COORDINATOR - Bilingual
Holyoke, MA
Full-time
Onsite
Mid Level
3+ years expIntegritus Healthcare is a provider focused on long-term care services, and they are seeking a Bilingual Admission Coordinator. The role involves scheduling tours for prospective families, coordinating admissions, ensuring compliance with regulations, and promoting customer satisfaction within the facility.
Hospital & Health Care
Responsibilities
Schedule and conduct tours for prospective families and applicants. Share pertinent information regarding this facility, as well as, any other Berkshire Healthcare facilities or services that are appropriate. Obtain any additional information needed from the family to complete an application
Acts as the intermediary between the liaisons and collects referral (clinical and financial) information. Obtains clinical and financial approval through appropriate channels with facility leadership within 15-30 minutes and lets the liaison know the status
Assures the appropriate facility managers have the appropriate information to coordinate resident care for new admissions. Coordinate with rehab, social work, nursing, dietary and other departments as needed
Obtains clinical approval from nursing management prior to admission of the resident
Assures payor source is clear prior to admission. Coordinates with the Business Office to assure follow through
Completes admission paperwork with the resident and/or appropriate family member
Assure OBRA and PASAAR regulations are met prior to admission
Notifies all managers of new resident admission via placing completed face sheet in staff mailboxes to assure all disciplines greet and evaluate the new resident timely
Coordinates customer satisfaction survey efforts with facility leadership and home office staff
Acts as a champion for customer service in the facility
Helps to develop and maintain a yearly marketing plan based on facility needs
Supports the maximization of census through effective internal marketing efforts
Engages in the rounding for outcomes strategy with residents and families in an effort to assess whether there are unmet needs/desires and to recognize staff for a job well done
Assumes any duties that are assigned by the administrator in order to provide optimal, achievable quality resident care and in meeting regulatory compliance
Track referrals in data base weekly. Give administrator referral information on a monthly basis
Makes efforts to recognize employees, educate and train employees, and promotes employee growth in an effort to increase retention and employee satisfaction
Assures a check and balance systems are in place to identify potential system breakdowns. Examples include: systems to assure accurate information such as advanced directives and next of kin from the referral and the medical record and assuring the correct information is given to My Innerview for customer service efforts
Attends mandatory in-services held at the facility in a timely manner
Understands and adheres to all safety, infection control, sanitation, accident, fire, disaster and personnel policies and procedures of the facility. Promotes a culture of safety
Discuss any problems, needs or concerns that arise with the appropriate manager and/or the administrator
Understands and upholds the Residents' Bill of Rights and holds all resident information confidential
Represents this facility and the organization in a professional manner. Maintains a professional appearance and mannerisms according to facility standards
Maintains an acceptable level of attendance in accordance with facility policy
Displays a polite and courteous manner to all fellow employees, residents, and visitors
Qualification
Required
A minimum of 3 years background in long term care
High school diploma
Knowledge of Medicare, Medicaid and OBRA regulations
Ability to work with people in a discretionary manner and with minimal supervision
Must have good problem solving skills and good communication skills
Must be empathetic and informative with residents and family members
Must have working knowledge of basic computer applications
Ability to plan, organize, develop, implement and interpret the department/facility programs, goals, objectives, policies and procedures
Must be willing to make every effort to meet resident and family requests
Must have the ability to successfully relate and respond to the needs of management, employees and residents
Must be able to represent and articulate the BHCS mission, vision and strategies in developing, implementing and coordinating the department
Must have basic computer skills
Must be able to read, write, speak and understand the English language
Must possess the ability to make independent decisions when circumstances warrant such action
Must possess the ability to deal tactfully with personnel, patients/residents, family members, visitors, government agencies/personnel and the general public
Must be knowledgeable of nursing and medical practices and procedures, as well as laws, regulations and guidelines that pertain to long-term care
Must be willing to work harmoniously with professionals and non-professional personnel
Must have patience, tact, a cheerful disposition and enthusiasm, as well as the willingness to handle difficult patients/residents
Must be willing to seek out new methods and principles and be willing to incorporate them into existing practices
Must not pose a direct threat to the health or safety of the other individuals in the workplace
Preferred
Bachelors' degree preferred
Company
Integritus Healthcare
Integritus Healthcare (previously Berkshire Healthcare) is a midsize healthcare, senior care, and senior living company.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase