Samsara · 1 month ago
AI Self-Service Program Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$100K/yr - $152K/yr
8+ years expSamsara is a pioneer of the Connected Operations™ Cloud, helping organizations improve the safety, efficiency, and sustainability of their physical operations. The AI Self-Service Program Manager will lead the AI-powered customer experience initiatives, focusing on Chatbot and Voice AI platforms to enhance support and customer satisfaction.
Business IntelligenceCloud Data ServicesInternet of ThingsSaaSSoftware
Responsibilities
Lead daily operations of Samsara’s AI self-service platforms (Chatbot and Voice AI) to ensure reliability, speed, and performance
Track and analyze key metrics such as containment, deflection, accuracy, and CSAT to uncover insights and drive improvement
Optimize AI intelligence and integrations by refining prompts, enhancing conversational design, improving customer flows, and expanding connections across systems for seamless support
Collaborate across teams including SMEs, Tech Docs, vendors, and internal AI groups to close content gaps and scale platform capabilities
Advance AI self-service strategy through innovation and continuous alignment with business goals, customer needs, and emerging industry trends
Qualification
Required
8+ years in Support Operations, Knowledge Management, or AI/Automation platform management
Bachelor's degree in Business, Information Systems, or a related field (Master's preferred)
Conversational design / prompt engineering background
Experience working directly with conversational AI technologies such as chatbots or voice AI
Strong analytical and problem-solving skills with a data-driven mindset
Proven success collaborating across technical and non-technical teams
Skilled in project and vendor management
Excellent communication and storytelling skills with a focus on customer experience
Preferred
Strategic mindset with a builder mentality who thrives on scaling systems, processes, and technology to deliver measurable business impact
Deep understanding of AI-driven self-service and automation, with hands-on experience optimizing chatbots, voice AI, or other conversational platforms
Collaborative leader and communicator who can align cross-functional teams, vendors, and stakeholders around a shared vision for customer experience innovation
Benefits
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Much, much more
Company
Samsara
Samsara is digitizing the world of physical operations.
1001-5000 employees
H1B Sponsorship
Samsara has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (53)
2023 (59)
2022 (70)
2021 (1)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$930MKey Investors
General CatalystAndreessen Horowitz
2021-12-15IPO
2020-09-24Secondary Market
2020-05-20Series F· $700M
Leadership Team
Sanjit Biswas
CEO
Ben Calderon
CTO - Hardware & Operations
Recent News
2025-12-31
2025-12-31
Andreessen Horowitz
2025-12-31
Company data provided by crunchbase