Apply on Employer Site

Sub-Zero Group, Inc. · 2 weeks ago

Field Operations Specialist Rotational Development Program

Madison, WI

Full-time

Hybrid

New Grad, Entry Level

Sub-Zero Group, Inc. is a leading manufacturer of luxury kitchen appliances, known for their commitment to quality and performance. The Field Operations Specialist is a developmental role designed to prepare future Field Operations Managers through an 18-month rotational program, focusing on operational excellence across various functional areas such as Customer Service, Quality, Reliability, and Supply Chain.

Consumer GoodsFood and BeverageHome AppliancesManufacturing

Hiring Manager

Madisen Basey

Responsibilities

Understand warranty impact and service metrics

Participate in present product meetings

Work with Business Insights to gain an understanding of installation, service and parts data and how to leverage the insights to make informed decisions

Job shadow Customer Advocate and Technical Service Advisor workgroups

Understand and process warranty claims, product replacements, and customer orders

Participate in Consumer Assurance Lab audits

Partner with lead quality engineers

Participate and perform quality assessments and line audits

Attend weekly quality circle meetings

Work with each major Business Unit within their warranty improvement process

Understand and leverage Warranty Analytics reporting to identify improvement initiatives

Understand and leverage our Investigation Request process for present product

Participate in our product replacement technical review process

Complete RCA (Root Cause Analysis) training through standard QA/HR offerings

Work with each Reliability business unit lead by site to review field returns analysis reviews and report on root cause and findings

Create and maintain production schedules for service parts and sales accessories considering material availability, forecast demand, machine capacity and labor resources

Analyze material requirements for longer-term planning and create production orders to support short-term production scheduling needs

Collaboration with purchasing, production, engineering and other teams to coordinate production activities and resolve issues

Serve as a member/resource on project teams, populate system with the plans derived as an output of the NPD process and project team work to support meeting targeted availability dates

Ensure that all data fields are populated to enable planning for new item setup, maintain planning parameters and product end of life

Communicate SKU shortages to customer service and distribution network in the event of a stock out

Overlap with retiring FOMs for 3–6 months

Soft transfer of B2B relationships

Support in-market operations and partner management

Participate in rate negotiations

Assist in managing regional partner relationships, including onboarding, performance reviews, and operational troubleshooting

Resolution management

Qualification

Supply Chain ManagementAnalytical ThinkingProject ManagementBachelor’s DegreePerformance ManagementRoot Cause AnalysisCommunication Skills

Required

Bachelor's degree – Business Management, Business Operations, Supply Chain Management, or similar preferred

Ability to relocate to necessary territory

Ability to travel up to 75% after field deployment

Excellent written and verbal communication skills

Demonstrable analytical thinking and business insights

Performance management

Project management

Ability to make fact-based decisions, but exercise creativity and take responsible risks

Effective root cause analysis and corrective action management

Benefits

Competitive compensation based on skills

Industry leading health, dental, and vision plans

Generous 401 (K) savings and profit sharing

On-site UW Health clinic, fitness center, and walking paths

Education assistance and internal training programs

Electric vehicle charging

Maternity & paternity leave

Company

Sub-Zero Group, Inc.

Icons of design and paragons of performance, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in the world’s most luxurious homes.

Founded in 1945