Blank Street · 1 month ago
General Manager | Boston
Boston, US
Full-time
Onsite
Mid, Senior Level
4+ years expBlank Street is on a mission to become the defining food and beverage brand of our generation. The General Manager will take full ownership of their location, leading team operations, ensuring product quality, and fostering a positive work environment while driving business growth.
CoffeeFood and BeverageHospitalityRestaurants
Responsibilities
Deeply care for and coach your team
Create a motivating and engaging culture in your team
Consistently celebrate, train, coach and mentor your team
Step in to cover scheduling gaps or time off in the store schedule
Create and publish staff schedules according to state and local labor laws
Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
Recruit super star talent in collaboration with the People Team
Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed
Ensure coffee accreditations are handled on time for new employees in line with company standards
Work to maintain the very best team engagement scores
Be a brand ambassador - have a thorough understanding of what makes Blank Street’s products unique and differentiated with the ability to communicate it to customers and teammates, inspiring them to fall in love with Blank Street
Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team
Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System
Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products
Ensure the safety, cleanliness and presentation of your location in line with company policies
Promote an environment that is set up for success by solving any facilities, maintenance, and pest control issues quickly and efficiently
Maintain operational excellence achieving company standard scores and above via our auditing platform
Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty
Motivate your team to provide exceptional service
Celebrate positive customer feedback and investigate negative comments to ensure we are listening and adjusting where necessary
Be a champion of your store’s financial performance and peak business throughput
Grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision
Ensure your location meets operations and product quality audit standards, quickly action any feedback to improve
Look for ways to continuously develop your leadership, training and coaching skills
Stay current on company tools, processes and communication
Collaborate with other Managers across Blank Street to share best practices and build community
Attend all trainings and department meetings designed to support your development or performance
Qualification
Required
4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands
Experience hiring, developing and managing hospitality teams
Experience managing inventory and supply chain ordering
Love for coffee and customer service
Strong knowledge of specialty coffee, espresso and equipment is a must
Strong decision making and multi-taking skills
Strong interpersonal communication skills
Full Time: 40-50 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)
Preferred
Experience working in a unionized environment is a plus
Benefits
Bonus program
15 days of paid annual leave (on top of company-observed holidays and sick time)
Three health plan options, with full coverage available for two employee-only tiers.
Commuter benefits
Parental leave
Bereavement leave
Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️
Regular social outings with the team
Free Blank Street swag
Company
Blank Street
Blank Street is a coffee chain that offers coffee as a daily ritual that more people can enjoy, in places convenient to their lives.
201-500 employees
H1B Sponsorship
Blank Street has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (2)
Funding
Current Stage
Growth StageTotal Funding
$134.82M2025-05-14Series Unknown· $21M
2023-03-18Series B· $20M
2023-03-16Series Unknown· $26.82M
Leadership Team
Issam Freiha
Chief Executive Officer
Vinay Menda
Co-founder & President
Recent News
General Catalyst
2025-12-02
2025-10-04
Yahoo Finance - Business Finance, Stock Market, Quotes, News
2025-09-30
Company data provided by crunchbase