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Tyto Athene, LLC · 1 day ago

Desktop Support Technician Level II

Aurora, CO

Full-time

Onsite

Mid Level

Tyto Athene is searching for a Desktop Support Level II to support the Air Force Reserve Command (AFRC) Information Technology Services. The role involves providing support to end-users for various applications and hardware, performing configurations and maintenance, and simulating user problems to resolve difficulties.

Information Technology

Work & Life Balance

No H1B

Security Clearance Required

U.S. Citizen Only

Hiring Manager

Rebecca Siegel

Responsibilities

Provide support to end-users for PC, server, mainframe applications, and hardware

Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals

May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem

Simulate or recreate user problems to resolve operating difficulties

Recommend systems modifications to reduce user problems

Maintain currency and highest level of technical skill in field of expertise

Qualification

CompTIA IAT Level IIDesktop Support ExperienceNetwork Modernization ManagementInstallationDiagnosticsSupportivenessClear CommunicationTime ManagementFlexibility