Unified Communication Engineer jobs in United States
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Inceed · 9 hours ago

Unified Communication Engineer

positionOklahoma City, OK
timeFull-time
remoteHybrid
senioritySenior Level
money$115K/yr - $135K/yr
date6+ years exp

Inceed is a staffing direct placement firm that partners with companies to find skilled professionals. They are seeking an experienced Unified Communication Engineer to architect and deploy advanced customer solutions while integrating AI-driven automation and machine learning to enhance customer and agent experiences.

ConsultingInformation TechnologyStaffing Agency
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Comp. & BenefitsbadNo H1Bnote
Hiring Manager
Levi Holliday
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Responsibilities

Architect and deploy customer solutions using advanced Contact Center and CPaaS tools
Integrate AI-driven automation and machine learning models for enhanced CX and AX
Implement AI-powered voice recognition and natural language processing for self-service
Configure and manage hardware and software for various voice services
Collaborate with cross-functional teams to define business requirements
Troubleshoot hardware and software platforms for various technologies
Design and implement process automation using AI and scripting tools

Qualification

Cisco Communications SolutionsEnterprise VoIPAI-driven automationSpeech analyticsNatural language processingPythonVideo conferencingCRM systemsContact Center experience

Required

Bachelor's degree in a related field preferred
6-8 years of experience in voice design support or as a UC Engineer
Proficiency in Cisco Communications Solutions
Strong knowledge of enterprise VoIP: FXO/FXS ports, SRST, dial peers, QoS
Experience with video conferencing endpoints, softphones, and route patterns
Understanding of CRM systems and Call Recording tools
Knowledge of speech analytics, NLP, and AI-based decision engines

Preferred

Experience with Python or similar programming languages
Familiarity with large language models (LLMs)
Background in Contact Center, Voice Automation, or Generative AI Engineering
Experience with Salesforce or similar CRM systems
Knowledge of RTMT and DNA troubleshooting technologies

Benefits

Annual bonus eligibility of 15%
Relocation bonus available for candidates moving to Oklahoma City
Hybrid work schedule with 4 days onsite and 1 day remote
Comprehensive benefits package - details shared during later stages

Company

Inceed

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Inceed is a staffing and recruiting company that provides consulting services.
dateFounded in 2001
location
Tulsa, Oklahoma, USA
people-size51-200 employees
web-link
http://inceed.com

Funding

Current Stage
Growth Stage

Leadership Team

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Charles Shaw
Partner and Founder
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