KODIAK Construction Recruiting & Staffing · 1 month ago
Senior Service Operations Manager
Richmond, VA
Full-time
Onsite
Senior Level
$150K/yr - $180K/yr
5+ years expKODIAK Construction Recruiting & Staffing is seeking a results-driven Senior Service Operations Manager to lead operational performance, financial success, and customer satisfaction within their Service Department. This leadership role involves overseeing hiring, performance management, and team development while ensuring high standards of service delivery across HVAC, electrical, and plumbing systems.
Staffing & Recruiting
Hiring Manager
Kim Kartsen
Responsibilities
Lead, mentor, and manage service teams to drive operational excellence and customer satisfaction
Address and resolve customer service issues, implementing solutions to ensure long-term success
Guide monthly Customer Care Meetings and ensure follow-up on all commitments
Partner with sales and account management teams to support contract renewals, pricing strategies, and proposal development
Collaborate with Accounts Receivable to support collections and ensure compliance with policies
Oversee execution of maintenance agreements, service projects, and quoted work to meet or exceed estimates
Monitor team performance, budgets, manpower, vehicles, and tools to optimize efficiency
Participate in business planning, budget creation, and forecasting to achieve financial goals
Drive continuous improvement in quality control, safety, and operational processes
Support business development by promoting all company service lines and assisting with major proposals
Qualification
Required
Strong knowledge of HVAC systems with working knowledge of electrical and plumbing trades
Bachelor's or Associate's degree in Business Administration, Management, or related field (preferred) OR 10+ years of direct industry experience
Minimum of 5 years supervisory experience leading teams in a service operations environment
Proven success in operational leadership, financial management, and customer relationship management
Company
KODIAK Construction Recruiting & Staffing
Pivot Workforce and Kodiak Labor Solutions recently merged and operate under the KODIAK brand.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase