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Tennessee Board of Regents (TBR) · 5 months ago

College Work Study Program (Help Desk Technician)

Memphis, TN

Part-time

Onsite

New Grad

Southwest Tennessee Community College is a comprehensive, multicultural, public, open-access college. They are seeking a tech-savvy and customer-oriented student to join their IT Services team as a Student Worker, supporting students, staff, and faculty at the Help Desk while gaining valuable experience in troubleshooting and customer service.

Higher Education

Responsibilities

Answer phone calls from students, staff, and faculty, log the call, and follow up to ensure the issue was resolved

Assist with common technology issues, such as password resets and software troubleshooting

Manage printers in the library, including maintenance and restocking paper and toner

Perform light cleaning and ensure a tidy work environment

Maintain dependability and punctuality for successful job performance

Qualification

MS WordPowerPointExcelRemote SupportCustomer ServiceCommunication SkillsProblem-SolvingAttention to Detail

Required

Must be a registered student of Southwest Tennessee Community College

Only students who are approved for Federal Work Study are qualified for this position

Availability to work 10-20 hours per week, with a flexible schedule based on the needs of the IT Services department

Knowledge of MS Word, PowerPoint, and Excel

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

Company

Tennessee Board of Regents (TBR)

TBR - The College System of Tennessee is the state’s largest public higher education system, with 13 community colleges, 23 colleges of applied technology (TCATs) and the online TN eCampus serving approximately 170,000 students.

Founded in 1972