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Capital One · 6 hours ago

Sr. Operations Production Coordinator - Balancer II (Essential Onsite)

Richmond, VA

Full-time

Onsite

Mid, Senior Level

$50K/yr - $50K/yr

3+ years exp

Capital One is a leading financial services company, and they are seeking a Senior Operations Production Coordinator to ensure accurate and timely check processing. This role is critical in supporting day-to-day operations, meeting regulatory requirements, and enhancing customer experience.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Supports the daily deposits and withdrawals made by Capital One Bank customers by proactively identifying and correcting errors, by reviewing images and balancing files

Responsible for processing items within established targets and guidelines to ensure customers get prompt and accurate access to their funds

Perform research to apply transaction to the appropriate accounts in the case of misreads of missing information

Responsible for approval of customer and bank adjustment transactions

Follow direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements and also make effective independent decisions when necessary

Proactively identifying operational and/or customer experience issues, appropriate management and awareness of escalated situations and auditing and reviewing others’ work

Assists with training of new associates

Other duties as assigned by manager