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Chubb · 2 months ago

Account Service Manager

Philadelphia, PA

Full-time

Onsite

Mid Level

Chubb is a world leader in insurance, managing the delivery of products and services to global customers. The Account Service Manager will work within the Account Management Service team, handling various responsibilities related to Chubb Controlled Master Programs.

Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management

Responsibilities

Review and set-up New Business and Renewal Multinational programs based on information received from Underwriters within the established timeframes and quality standards of Chubb Global Services

Prepare program implementation notice and policy issuance instructions

Premium invoicing and registrations

Issuance of claims bulletins

Request local quotes

Track and manage issuance of local policies, certificates, invoices and premium

Maintain electronic files according to established protocols

Maintain account checklists within established standards for monthly metrics reporting

Communicate and escalate open items as required to ensure resolution and “end to end” account management

Manage critical service activities including delay reasons, within required timeframes

Build and develop a close working relationship with all internal and external customers

Participate in account related meetings (i.e. Binding, Account Status, Pre-Renewal and Stewardship meetings)

Qualification

Analytical skillsExcel proficiencyOrganizational skillsCommunication skillsTeamworkReconciliation workWord proficiencyAccess proficiencyQuality commitmentPressure managementAttention to detail