CSC · 3 weeks ago
Client Relationship Manager with Corporate Law Firm Experience
Wilmington, DE
Full-time
Hybrid
Mid Level
3+ years expCSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA. They are seeking a Client Relationship Manager to provide high-touch support to large law firm clients, ensuring their needs are met with urgency and professionalism while managing complex issues and client relationships.
ConsultingLegal
Responsibilities
Serve as the primary point of contact for assigned large law firm accounts
Collaborate and assist in coordinating the client work among the client support team
Develop strong trusted relationships with legal administrators, attorneys, and CSC’s cross-functional teams
Understand each client’s business model, workflow, and service expectations to tailor support accordingly
High-touch personal presence with the client including regular phone calls and in-person client visits (as needed)
Respond to inquiries and manage service requests through phone, email, and chat with a sense of urgency and care, including entering orders into CSC’s systems
Own complex issues from start to finish, coordinating with internal departments (e.g., Technical Support, Product, Billing) to ensure timely resolution
Escalate critical client concerns appropriately while maintaining communication and managing expectations
Monitor client activity and identify potential issues or areas for improvement before they impact the client
Provide proactive outreach, including usage reviews, system updates, and process enhancements
Assist with onboarding, product training, and best practice recommendations
Commercial mindset to help inform clients about other services that can help support their business needs
Maintain accurate records of client interactions, support tickets, and service milestones
Provide regular updates to account managers or client success teams on account health and risk indicators
Qualification
Required
3–5+ years of experience in customer service or account management, preferably in a B2B or professional services environment
Experience working with law firms, legal clients, or in a legal tech company is strongly preferred
Exceptional communication skills, both verbal and written, with a polished, professional demeanor
Ability to manage multiple high-priority tasks in a fast-paced environment
Strong technical aptitude with the ability to learn and support software platforms and tools
Problem-solving mindset with a client-first attitude
Preferred
Familiarity with legal industry workflows, terminology, and systems (e.g., document management, billing, case management)
CRM or support software experience (Salesforce, Zendesk, HubSpot, etc.)
Benefits
Professional, engaging, and comprehensive training to introduce our business and the industry, supplemented with on-the-job training
An on-team mentor to provide additional day-to-day support during your onboarding
Collaborative team environment
Supportive leaders committed to your professional development and growth
Complimentary access to Open Sesame, monthly job-related recurrent training, and more
Flexibility for our employees by offering a hybrid work schedule
Annual success-sharing bonuses or commission plans based on individual performance
Company
CSC
CSC is the world’s leading provider of global business administration and compliance solutions, specialized administration services to alternative asset managers across fund strategies, capital markets transactions in public and private markets, domain name system management and digital brand and fraud protection, and corporate tax software solutions.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Salafatinos
CFO
E.J. Dealy
Chief Financial Officer and Executive Vice President of Corporate Development
Recent News
2025-11-19
2025-11-04
Company data provided by crunchbase