PTR Global · 11 months ago
Sales/Marketing Program Support - Remote
PTR Global is a leading provider of information technology and workforce solutions. They are seeking a skilled Sales/Marketing Program Support professional to serve as a primary post-sale consultative partner, drive customer satisfaction, and contribute to strategic projects with autonomy and expertise.
Human ResourcesFinanceHealthcareInformation TechnologyProfessional ServicesEmploymentFinancial ServicesHealth CareStaffing Agency
No H1BU.S. Citizen Only
Responsibilities
Serve as the primary point of contact for customers, fostering long-term relationships and becoming a trusted advisor
Proactively engage with customers to ensure products or services are functioning as intended and adding expected value
Leverage deep knowledge of client industries, products, and market roles to provide expert guidance and strategic product recommendations
Identify renewals, migrations, upsell, and cross-sell opportunities to achieve desired customer outcomes
Monitor customer usage, satisfaction, risk, and success metrics, providing regular reports and insights
Assist in the development of strategic direction and positioning of focused projects to drive customer engagement, retention, and growth
Conduct knowledge transfer through training and minimal technical guidance
Provide feedback to product development teams on service offering improvements
Lead significant projects with strategic autonomy and influence executive decisions
Qualification
Required
Proven experience in customer relationship management and consultative roles
Strong expertise in client industries, products, and market roles
Ability to monitor and analyze customer metrics to drive engagement and retention
Experience in providing training and knowledge transfer to clients
Demonstrated ability to lead projects and collaborate with senior leadership
US Citizen or Permanent Resident
Flexibility to travel to on-site customer locations for critical meetings, such as quarterly business reviews
Availability during CST business hours (flexible work hours, no overtime)
Benefits
Medical
Dental
Vision
401K contributions
PTO
Sick leave
Other benefits mandated by applicable state or localities where you reside or work
Company
PTR Global
Staffing and talent solutions for direct and contingent hiring.
Funding
Current Stage
Growth StageCompany data provided by crunchbase