Apply on Employer Site

Resolve Pain Solutions · 2 months ago

Site Lead - Louisiana Pain Specialists (LPS)

Metairie, LA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Resolve Pain Solutions is a healthcare organization focused on pain management, and they are seeking a Site Lead to oversee the operational leadership of their pain clinic. This role involves coordinating patient flow, managing staff communication, and ensuring compliance with clinical standards to enhance patient experience and operational efficiency.

BillingHealth CareMedical

Responsibilities

Coordinate daily workflow, patient flow, and staff communication to ensure efficient and organized clinic operations

Serve as the first point of contact for day-of staff questions, troubleshooting, and issue resolution

Maintain clinic readiness each day, ensuring compliance with safety, cleanliness, and regulatory standards

Partner with the Regional Business Manager and corporate operations to execute daily, weekly, and monthly operational goals

Ensure a positive, brand-consistent experience for every patient interaction within the clinic

Drive patient satisfaction through proactive communication, reduced wait times, and service recovery when needed

Foster a supportive and collaborative work environment that reflects Resolve’s culture and values

Address staff concerns promptly and escalate issues appropriately when necessary

Hire, train, coach, and evaluate front-office and support staff within the Resolve Talent Management framework

Conduct regular team huddles to review goals, patient volume, and operational updates

Monitor employee time cards, approve schedules, and manage time-off requests

Support employee engagement and retention through clear expectations, recognition, and accountability

Track and help drive daily operational metrics including no-show rates, provider schedule utilization, and patient wait times

Manage supply ordering and ensure cost-effective inventory control

Review and submit employee timecards accurately and on schedule

Serve as the on-site liaison between the clinic and corporate teams (People & Culture, IT, Revenue Cycle, Compliance, Facilities, etc.)

Qualification

Healthcare operations leadershipFinancial acumenTeam developmentHealthcare compliance knowledgeEHR systems proficiencyMicrosoft Office SuiteInterpersonal skillsCommunication skillsProblem-solving skills