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Walmart Canada · 2 months ago

Manager, Revenue Technical Support - Onboarding & Support Specialist - Sam's Club MAP

San Bruno, CA

Full-time

Onsite

Mid, Senior Level

$91K/yr - $169K/yr

4+ years exp

Walmart Canada is seeking a Manager for their Revenue Technical Support team at Sam's Club. The role focuses on onboarding and supporting self-service partners, ensuring they effectively utilize various digital advertising platforms, while also enhancing processes and collaborating with technical teams.

DeliveryRetailShopping

Responsibilities

Partner Onboarding: Designing and executing onboarding processes that equip partners with the knowledge and tools to effectively utilize our Sponsored Product (Search), Display Self Service, and creative automation platforms from day one

Proactive Support & Issue Resolution: Providing exceptional support to self-service partners, identifying common pain points, and collaborating with cross-functional teams to implement scalable solutions

Process Documentation & Workflow Optimization: Developing clear, concise, and accessible documentation, including guides, FAQs, and best practices, and optimizing workflows to streamline partner interactions and maximize self-sufficiency

Platform Enhancement & Collaboration: Partnering strategically with our technical and product teams to translate partner feedback and business needs into actionable platform enhancements, driving the evolution of our self-service offerings

Domain Expert: Become a subject matter expert (SME) on Self Service Search, Display and Creative MAP products, serving as the primary point of contact for all internal and external support inquiries

Qualification

Digital media experienceProgrammatic advertisingProject managementTechnical support experienceCommunication skillsSelf-starterProblem-solvingTeam collaborationWriting skills

Required

Bachelor's degree in computer science, information technology, engineering, computer information systems, or related area and 4 years' experience in production support, software support, or technical support OR 6 years' experience in production support, software support, technical support, computer science, information technology, engineering, computer information systems, or related area

2 years' supervisory experience

3-4 years of digital media and strong project management experience

Understanding of Programmatic, Search or Creative Management processes especially for retail media networks

A self-starter comfortable operating in start-up like environment

Ability to identify risks and effectively manage mitigation

Excellent communication and writing skills

Excited by a fast-paced and rapidly changing environment

Preferred

Background in creating inclusive digital experiences

Demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards

Knowledge of assistive technologies

Integrating digital accessibility seamlessly

Knowledge of accessibility best practices

Familiarity with Walmart's accessibility standards and guidelines for supporting an inclusive culture

Benefits

Health benefits include medical, vision and dental coverage

Financial benefits include 401(k), stock purchase and company-paid life insurance

Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.