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MSM Technology · 2 months ago

Senior VoIP Engineer (Contingent on Contract Award)

Quantico,VA,US

Full-time, Contract

Onsite

Senior Level

5+ years exp

MSM Technology is seeking a Senior VoIP Engineer to lead the design, implementation, and maintenance of VoIP and SVoIP infrastructures. The role involves overseeing VoIP systems administration, troubleshooting communication issues, and ensuring service availability across classified and unclassified networks.

Information TechnologyIT InfrastructureProject ManagementTelecommunications

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Serve as the lead engineer for the design, implementation, and maintenance of VoIP and SVoIP infrastructures supporting both classified and unclassified networks (NIPRNet/SIPRNet)

Oversee the administration of VoIP and DSN systems, including servers, gateways, handsets, and associated communications hardware

Oversees and manages all components of the Cisco Unified Communication Manager cluster

Develop and maintain the Voice over IP architecture design, including capacity planning, system performance optimization, redundancy, and failover strategies

Perform troubleshooting, diagnostics, and resolution of complex voice and video communication issues to minimize downtime and maintain 99.9% service availability

Manage voice circuit provisioning and management, coordinating with service providers, DISA, and the Quantico G6 to ensure uninterrupted communication across MDIA networks

Monitors and controls the performance and status of voice and video resources across multiple enclaves and locations utilizing software and hardware tools

Performs testing, provision, operations and emergency responses for voice network operations. Designs, configures, and installs VoIP hardware / software replacements and upgrades

Develops and maintains all VoIP documentation (drawings, cut sheets, configurations, and deployment plans)

Identifies and diagnoses problems and factors affecting voice services. Provides day-to-day subject matter expert support for RKB tenant agencies

Troubleshoots voice related issues and outages, which may occur during non-core hours

Works with vendors in support of the ITCSU

Ensures all voice applicable STIGs and vulnerabilities are resolved or mitigated in a timely manner

Performs preventative maintenance services on all devices within the VoIP area of responsibility

Maintains a current understanding of emerging technologies and trends in voice and video services

Qualification

Cisco Unified Communications ManagerVoIP infrastructure designCisco UnityDoD 8570 certificationIPv4 routingSIP protocolsNetwork protocols knowledgeTroubleshooting skillsDocumentation skills

Required

Bachelor's degree in information technology, Computer Science, Telecommunications, or a related discipline; equivalent experience acceptable

Five (5) or more years of experience designing, building, and/or maintaining communications systems with minimum of three (3) years of experience with CISCO Unified Communications Manager (CUCM) Version 10.5 or newer

Experience with Cisco Unity, Cisco Presences, Cisco Emergency Responder is required

Knowledge of Cisco UCCX required

Experience with dynamic and static IPv4 routing and integrating with an external SIP providers

Proficient with SIP, SCCP, MGCP, DSN, PSTN, and H.323 systems and devices

Must be DoD 8570 certified at the IAT-II / IAM-II level

Proven experience engineering and managing Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Voice Gateways (ISR/ASR), and Cisco IP Phones

Experience supporting VoIP and Secure VoIP (SVoIP) operations across classified (SIPRNet) and unclassified (NIPRNet) networks

Strong understanding of network protocols (SIP, RTP, SCCP, QoS, VLANs) and their impact on voice traffic performance and reliability

This position requires a fully adjudicated Secret clearance level at contract start but must be eligible for a Top Secret (TS)/Sensitive Compartmented Information (SCI)