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Mechanics Bank · 5 months ago

Care Center Representative (Call Center)

Roseville, California

Full-time

Onsite

Entry Level

$21/hr - $25/hr

1+ years exp

Mechanics Bank is currently searching for a Care Center Representative to join their team. This role involves servicing the financial needs of clients through various communication channels, providing outstanding customer experiences, and contributing to the department's referral and service goals.

BankingFinancial ServicesWealth Management

Responsibilities

Support the contact of bank customers and prospects through phone, electronic and chat channels to market an array of financial products and services

May be required to support other sales channels with opening of new accounts or assist callers with obtaining services through the appropriate banking departments

Utilize chat library and other tools to communicate with customers in accordance with the bank compliance and other processes

Provide telephone support for customers requiring assistance with both traditional and electronic banking products. Use effective and professional telephone skills in receiving and responding to all types of customer telephone inquiries, providing information on bank products, policies, procedures and programs

Maintain a solid understanding of the products and services being offered. Use judgment and reasoning skills to solve customer service problems within designated authority to handle chats or calls at point of contact

Collect information about service problems or customer complaints and escalates customer disputes to the appropriate manager for resolution if necessary. Complete research and resolves documentation errors or discrepancies

Forward more complex problems to management, as required

Qualification

Call center experienceCustomer service skillsTyping speed 50 wpmBilingual (Spanish)Human relations skillsCommunication skillsTeamworkProblem-solving skills

Required

High School diploma or equivalent required

Minimum of 1 year experience as a call center representative with referral and service functions experience in a bank or financial institution

Minimum typing speed of 50 wpm

Possess excellent human relations and communications skills

Possess friendly demeanor, can-do attitude, and willingness to help at all times

Able to cope with pressure resulting from meeting required productivity levels and deadlines

Able to protect and maintain confidential information

Professional in appearance and in verbal communication

Demonstrate teamwork in facilitating workflow

Preferred

Bilingual (Spanish) candidates preferred but not required

Benefits

Medical, prescription, dental, and vision coverage for employees and their eligible family members

Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits

Health Savings Account with employer contribution

Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit

401(k) and Roth 401(k) with company contribution

529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program

Supplemental Health plans, Voluntary Legal and Identity Theft Services

11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year

Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)