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Service Corporation International · 2 hours ago

Product Specialist

Cincinnati, OH

Full-time

Onsite

Entry Level

1+ years exp

Service Corporation International is dedicated to celebrating lives and their associates. The Product Specialist is responsible for providing product support, troubleshooting issues, and ensuring customer satisfaction while interacting with end-users and the reseller network.

CommercialFamilyFuneralsService Industry

Responsibilities

Interacts with end-users and troubleshoots problems to provide a high level of customer satisfaction

Identifies, researches and resolves technical problems; provides high-level analytical problem resolution

Ensures continued product performance, often in emergency situations

Documents, tracks and monitors problems to ensure timely resolution

Manages Weekend Coverage Program

Supports other operational functions such as training of new customers

Performs standard testing processes on a variety of equipment and new product functionality

Collects feedback and identifies issues with product functionality and reports recommendations to aid with product development

Assists in the installation, maintenance and general support of systems

Analyzes, researches, and makes recommendations to fulfill equipment needs in the reseller network

Qualification

Microsoft OfficeTechnical knowledgeCustomer ServiceProblem solvingMeM product knowledgeTraining skillsCommunication skillsOrganizational skillsTime management

Required

HS Diploma or GED

One (1) year of product experience or experience in a related field

Proficiency in Microsoft Office package

Enthusiastic / self-motivated, ability to work on own and under pressure

Possess technical knowledge to support and train both internal and external customers

Ability to influence individuals at all levels, give opinions and justifications

Use organizational/time management skills to prioritize workload and schedule training sessions

Have a flexible approach to cover colleagues' work when needed

Possess exceptional listening, written and oral communication skills to facilitate communication and interaction with all staff levels and customers

Knowledge of MeM products & operations

Customer Service experience, complex problem solving experience to be able to assist customers

Ability to work under pressure and with short lead times

Ability to work through quality management issues constructively and timely

Preferred

Bachelor's degree in Business or a related discipline

Company

Service Corporation International

Glassdoor3.4

Service Corporation International (NYSE:SCI), headquartered in Houston, Texas, is North America’s leading provider of death care products and services.

Founded in 1962

Houston, Texas, USA

10001+ employees