JCW Group · 4 weeks ago
AVP – Infrastructure Network Operations Engineer
JCW Group is seeking an AVP–level Infrastructure Network Operations Engineer to ensure the stability, security, and performance of their network and data center ecosystem. The role involves monitoring network alerts, troubleshooting connectivity issues, executing network changes, and leading incident response activities.
Responsibilities
Monitor and respond to network alerts, ensuring swift issue resolution
Troubleshoot connectivity problems and manage daily operational tickets
Execute firewall rule changes, firmware upgrades, and other network changes in line with strict change management processes
Lead incident response activities, diagnosing and coordinating resolution with engineering teams and external partners
Maintain detailed operational documentation—runbooks, diagrams, configuration records, and more
Participate in the on-call rotation and contribute to continuous improvement initiatives
Collaborate with L3 engineering, cross-functional teams, and vendors
Use CLI tools, packet captures, and monitoring platforms to identify and resolve issues
Qualification
Required
Proven ability to configure, maintain, and troubleshoot enterprise, data center, and cloud network architectures
Strong knowledge of LAN/WAN technologies, routing protocols (OSPF, BGP), route manipulation, and L2 loop prevention
Hands-on experience with Cisco ACI and spine-leaf architectures
Expert-level experience with multi-vendor firewall solutions (Checkpoint, ASA, Fortinet), including NAT, VPN, segmentation, and policy management
Solid understanding of WLAN environments—both controller-based and cloud-managed
Cloud networking proficiency (AWS, Azure), including hybrid connectivity and VPC design
Exposure to SaaS-based security, SASE frameworks, and Zero Trust principles
Familiarity with SolarWinds, Dynatrace, and ServiceNow
Bachelor's degree in Computer Science, IT, or related field — or equivalent experience
Preferred
Previous NOC experience is a plus
Certifications highly valued: CCNA/CCNP/CCIE, AWS Advanced Networking, Fortinet NSE, Checkpoint CCSA/CCSE
Specialized knowledge across: Firewall management, IPS, encryption (IPSEC, MACsec), Cisco ISE, RSA
Routing & switching (MPLS, SD-WAN, VPN, QoS, ACLs)
Hybrid cloud connectivity (Direct Connect, Transit Gateway, NAT Gateway, VPN)
Data center technologies (Cisco NX-OS, ACI, VxLAN, NetScaler)
Wi-Fi solutions (Meraki exposure preferred)