Cyera · 1 month ago
Senior Customer Success Engineer - Southeast
United States
Full-time
Remote
Senior Level, Lead/Staff
12+ years expCyera is a leading data security platform focused on reinventing how businesses secure data in the cloud era. The role of Senior Customer Success Engineer involves ensuring customer satisfaction and success by serving as a primary technical expert, driving customer adoption, and proactively addressing any obstacles to customer success.
Artificial Intelligence (AI)Cloud Data ServicesCyber SecurityNetwork Security
Responsibilities
Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise
Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives
Driving customer adoption through effective onboarding and training processes
Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach
Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform. You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives
Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly
Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development
Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey
Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences
Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators
Collaborating with customers to develop joint success plans
Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement
Mentoring other team members, sharing your expertise and assisting in their professional development
Participating in the interview process to help identify and onboard talented individuals to the team
Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration
Qualification
Required
Associates degree or equivalent experience required. Bachelor's degree in Computer Science or similar experience a plus
12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail
A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment
A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention
Prior experience collaborating with Development teams
Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments
3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,)
Experience with programming or scripting languages and familiarity with APIs and web services
Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred
Prior experience working in a software company in a technical customer-facing role is essential
Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion
A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty
Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships
A clear and concise verbal and written communicator, capable of conveying complex information effectively
Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise
Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues
Benefits
Ability to work remotely, with office setup reimbursement
Unlimited PTO
Paid holidays and sick time
Health, vision, and dental insurance
Life, short and long-term disability insurance
Company
Cyera
Cyera is an AI-powered data security platform that gives enterprises deep context on their data to assure cyber-resilience and compliance.
501-1000 employees
H1B Sponsorship
Cyera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (1)
Funding
Current Stage
Late StageTotal Funding
$1.7BKey Investors
Blackstone GroupCoatueAccel
2025-12-16Private Equity· $400M
2025-06-11Series E· $540M
2024-11-20Series D· $300M
Leadership Team
D
David Rogers
Head of Global Channels and Alliances
Recent News
Soma Capital
2026-01-07
2026-01-03
2026-01-03
Company data provided by crunchbase