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Bluebird Kids Health · 1 month ago

Medical Receptionist

West Palm Beach

Full-time

Onsite

New Grad, Entry Level

Bluebird Kids Health is a dynamic organization focused on providing underserved communities with access to pediatric primary care. They are seeking a Medical Receptionist II to greet patients, manage patient flow, and handle insurance verification while ensuring a welcoming environment for families.

Health CareHospital

Responsibilities

Greet patients and visitors, answer phone calls, and schedule appointments

Check patients in/out and manage patient flow

Update patient tracking in EMR

Promotes the use of the patient portal to families

Verifies forms are filled out completely using online registration systems. Reconciles forms as needed. Monitors completion of patient forms and ensures sufficient documentation prior to patients leaving the office

Maintain accuracy of patient demographic and insurance information by verifying at each patient encounter

Scan insurance cards and driver's licenses as needed

Schedule patient appointments within operational standards and document appropriately

Troubleshoot first-level insurance coverage and billing concerns with patients and families

Assist receptionist colleagues and Site Supervisors throughout market practice locations with escalated insurance and billing questions

Review and update VFC status accuracy within Athena EMR

In collaboration with Site Supervisor, train new hire receptionists, and facilitate re-training as appropriate

Serve as a Champion of Onboarding, Competency, and Culture

Serve as the primary mentor and trainer for new reception team members, ensuring a welcoming and structured onboarding experience that reflects our practice values

Own the development and delivery of training plans that build role-specific skills and confidence in new hires

Assess and validate new employee competencies through observation, feedback, and structured performance checkpoints

Foster a supportive and inclusive learning environment that encourages growth, questions, and team engagement

Collaborate with leadership to continuously improve training materials, workflows, and onboarding processes based on feedback and evolving best practices

Model professionalism, patient-centered communication, and workflow excellence in all interactions

Complete insurance verification up to 3 days prior to patients visit to determine coverage

Collect co-pays, deductibles, coinsurance, and past due balances prior to the patient being seen

Monitor front desk buckets and work appointment ticklers to schedule/reschedule appointments

Answer telephones in a warm, friendly manner

Keep Reception and waiting area clean and sanitized per practice standards

Maintain patient confidentiality in compliance with HIPAA and organizational compliance standards

Other duties as assigned

Qualification

Medical front office experienceInsurance verificationEMR skillsMedical terminologyCustomer servicePhone etiquetteOrganizational skillsInterpersonal skillsAttention to detail

Required

High school diploma or equivalent

Medical front office and insurance verification experience

Knowledge of medical terminology

Proficient computer and EMR skills

Excellent customer service

Excellent phone etiquette

Task-oriented, strong organizational skills, ability to multitask

Excellent interpersonal skills including friendliness, empathy, patience, kindness and politeness

Ability to work independently and as part of a team with a strong sense of focus

Strong attention to detail

Variety of walking, standing, sitting, bending, twisting and reaching

Occasional need to lift/carry/move up to 50 lbs. of equipment

Benefits

Competitive medical, vision, and dental insurance products.

Other programs including employee assistance, flexible spending accounts, short- and long-term disability benefits, and other exclusive employee benefits.

Generous paid time off.