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Fortegra · 2 days ago

Quality Assurance Analyst

Jacksonville, FL

Full-time

Onsite

Senior Level

5+ years exp

Fortegra is seeking a Quality Assurance Analyst who will be responsible for conducting quality reviews to ensure process accuracy and efficiency. The role involves developing quality review procedures, collaborating with Business Leaders, leading training initiatives, and analyzing audit trends for continuous improvement.

Insurance

Responsibilities

Prepares quality review schedules for monthly review and publishes quality review results

Communicates review results with Business Leaders

Evaluates associates and completes performance evaluations with recommendations for refresher trainings or performance improvement plans as needed

Facilitates calibration meetings with Business Leaders for visibility and alignment on audit requirements

Creates and maintains business documents such as training presentations, standard operating procedures, and shared reference guides for associates

As needed, creates high-level presentations for upper management with overviews of current business processes and needs

Communicates process changes to associates as they arise

Reviews business processes and proposes solutions to enhance efficiency

Interacts regularly with all levels of management to develop solutions for corporate-level needs

Performs new hire training, refresher training, and cross training

Reports and analyzes trends in audit errors and coaching opportunities on a monthly basis, and develops refresher trainings to address gaps

Qualification

Quality review proceduresAudit criteria developmentTraining developmentStaff motivationProblem-solving skillsCommunication skillsCustomer focusTeam collaboration

Required

High School Diploma or equivalent

At least 5 years of relevant experience

Self-Starter with a positive attitude and the ability to handle multiple tasks and priorities

Excellent problem-solving and communications skills

Solid customer focus and should be able to operate well in teams

Good telephone manner

Ability to develop and motivate staff

Should be able to set, satisfy and exceed targets

Benefits

Medical

Dental

Life

Vision

Company paid short/long term disability

401(k)

Tuition assistance

Company

Fortegra

For more than 45 years, Fortegra and its subsidiaries have delivered risk management solutions that help people and businesses succeed in the face of uncertainty.

Founded in 1978

Jacksonville, Florida, US

501-1000 employees