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ABA Centers of Georgia · 4 months ago

Senior Patient Advocate Representative (Inside Sales)

Lauderdale Lakes, Florida, United States

Full-time

Onsite

Senior Level

$60K/yr - $80K/yr

Texas ABA Centers is a company specializing in medical billing for the substance use disorder, mental health, and autism care fields. The Senior Patient Advocate Representative will guide families through the treatment enrollment process, helping them secure insurance authorizations and drive results in enrollment goals.

Mental Health Care

Responsibilities

Leverage your inside-sales skills with insurers to secure single-case agreements (SCAs), leveraging persuasive communication and problem-solving skills to maximize successful outcomes

Maintain accurate and detailed records of communications with families, insurers, and internal teams to ensure transparency and accountability

Serve as the primary point of contact for families and insurers, guiding them through the process while building strong, trust-based relationships that drive engagement and enrollment

Own the follow-up process: manage pipelines, track progress, and stay proactive until families are successfully onboarded

Conduct comprehensive intake discussions, clearly explain admissions, and apply advanced inside-sales strategies to effectively position ABA services and overcome barriers to care

Collaborate with clinical teams to develop compelling treatment plans and assemble documentation that supports approvals and demonstrates value to insurers

Monitor and track SCAs proactively, provide timely updates to stakeholders, and address client concerns with urgency and professionalism

Participate in and contribute to ongoing training, mentoring, and knowledge-sharing to elevate both personal expertise and team performance in ABA and ASD services