Apple · 2 months ago
Enterprise Support Program Manager
Austin, Texas, United States
Full-time
Onsite
Senior Level
$138K/yr - $263K/yr
6+ years expApple is a place where extraordinary people do their best work together. The Enterprise Support Program Manager will provide project and program management for AppleCare Enterprise customers, collaborating with cross-functional teams to enhance the Enterprise Support experience.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Aligns people, projects, and programs across multiple divisions to ensure flawless execution of programs
Facilitates consensus-building through core team meetings
Focuses on enablement, training, assets, and establishing overall structure and organization for the Enterprise Support organization
Recognizes opportunities in processes & systems and articulates effective alternatives
Anticipates and adjusts for roadblocks while calling out risks
Conducts post-mortems, communicates and incorporates lessons learned
Conducts project reporting & tracking and measures project success
Works in close partnership with cross-functional teams that create and develop our Enterprise products
Supports Customer Success Managers, Customer Support Engineers, Product Support Engineers, and their management teams in the execution of support strategies
Serves as liaison as needed to other AppleCare business functions (Legal, IS&T, Enterprise product, Field Service, Sales, etc.)
Establishes and maintains a regular communication schedule with Enterprise Support teams for each project and program
Qualification
Required
Bachelor's degree in Business, Engineering or related field with 8+ years of applicable professional experience or a Master's degree with 6 years of applicable experience
Minimum of 3-5+ years in program and project management experience driving cross functional projects/ programs ideally with customer success or engineering support professionals
Proven experience working with enterprise, education and government business customer environment
Strong leadership, partnering and influencing skills
Excellent communication and interpersonal skills
Analytical mindset with the ability to interpret data and drive decision-making
Proficiency with customer success and business tools such as Salesforce and Tableau
Comfort and expertise in applying and leading AI projects
Skilled at crafting and delivering compelling presentations to senior leadership, and effectively engaging all organizational levels to distill relevant information for the right audience
Preferred
MBA, Masters or other applicable advanced degree program
12+ years of experience in Enterprise support or B2B with a focus on project/program management
Relevant certifications in Customer Success (complete or in progress)
Ability to develop and execute customer success strategies that align with business objectives and drive measurable outcomes
Strong understanding of AI technology from both usage and implementation
Benefits
Comprehensive medical and dental coverage
Retirement benefits
A range of discounted products and free services
Reimbursement for certain educational expenses — including tuition
Discretionary bonuses or commission payments
Relocation
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Late StageTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2026-01-10Pre Seed· $1M
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase