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Fanatics · 2 weeks ago

Retail Supervisor - Cleveland Browns

Cleveland, OH

Full-time

Onsite

Entry, Mid Level

2+ years exp

Fanatics is building a leading global digital sports platform, and they are seeking a Retail Supervisor to enhance the game day and fan experience. The Retail Supervisor will lead the part-time retail team, drive sales, and ensure operational excellence in the store or venue.

eSportsManufacturingRetailSporting GoodsSports

Responsibilities

Drive sales results by consistent execution of daily operations

Support back-of-house operations; maintain stockroom organization

Demonstrated proficiency in Fanatics and Retail operation systems including but not limited to POS, OpSuite, My Playbook, Service Now, and OKTA

Make recommendations to the Leadership team when making decision including but not limited to; revenue targets, per cap, and UPT (unit per time)

Work with Retail Associates to ensure an exemplary fan experience

Communicate expectations for assignments and projects to the part-time retail team (Retail Associate/ Retail Lead)

Provide training and assistance to all part-time retail team (Retail Associate/ Retail Lead)

Coach part-time retail team (Retail Associate/ Retail Lead) based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience

Encourages and models Fanatics' Values

Perform ‘Manager on Duty responsibilities’

Qualification

Retail operation systemsLeadership experienceForeign language skillsCoaching teamsCommunication skillsProblem-solving skillsTime management

Required

Minimum 18 years of age

Ability to work independently and responsibly in a fast-paced environment

Possess a fun, outgoing, confident, professional demeanor

Ability to anticipate and solve problems and act decisively

Ability to represent Fanatics/League/Team Values and standards

Ability to balance, prioritize, and delegate multiple projects while remaining calm under pressure

Strong communication, literacy, and numeracy skills

Regularly required to sit stand, reach, bend, and move about the facility as needed

Must be able to lift and carry up to 30 lbs

Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if the assigned location is outside of the shop