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Panda Restaurant Group · 2 weeks ago

Digital Business Associate Manager (Risk and Operations)

Rosemead, CA

Full-time

Hybrid

Senior Level

$90K/yr - $126K/yr

5+ years exp

Panda Restaurant Group is the largest family-owned American Chinese Restaurant concept in America, dedicated to delivering exceptional dining experiences. The Digital Business Associate Manager (Risk & Operations) will oversee the integrity of the loyalty program, monitor for fraud, manage budget operations, and enhance team performance and operational processes.

Restaurants

H1B Sponsor Likely

Responsibilities

Monitor loyalty program activity to identify, investigate, and address patterns of fraud, abuse, and system exploitation. Maintain rules, alerts, and dashboards to proactively detect anomalies in redemptions, account usage, and rewards behavior. Partner with app development and Guest Care teams to escalate and resolve issues impacting customer trust and program value. Recommend policy and process changes to safeguard the loyalty ecosystem

Oversees the digital and guest care team’s budget operations, including invoicing, accrual tracking, end-of-period reconciliation, and variance analysis. Prepares and conducts regular budget reviews with budget owners and finance stakeholders. Ensures financial discipline, process adherence, and documentation across digital vendors and programs

Investigates breakdowns and performance issues across digital channels and guest care operations. Conducts structured root cause analyses to identify underlying contributors and systemic gaps. Collaborates with various internal teams to implement corrective actions. Identifies trends and recommends scalable solutions that improve long-term stability and guest experience

Develops and documents new processes to scale digital and guest care operations, such as promotional campaign execution, rewards fulfillment, and fraud escalation paths. Conducts recurring audits of existing processes for effectiveness, clarity, and compliance. Coordinates with cross-functional teams to align on process standards and continuous improvement opportunities, including automation of recurring processes to simplify workload

Provides support to the team, including tracking goals and priorities, coordinating recurring reviews, and organizing key team communications. Supports leadership in preparing for strategic check-ins, budget reviews, and functional updates. Works on initiatives that promote team culture, clarity, and performance accountability

Qualification

Budget ManagementFraud PreventionRoot Cause AnalysisOperational ExcellenceTeam OperationsExperience in Loyalty ProgramsBusiness DegreeE-commerce ExperienceFood Handler's Card

Required

Bachelor's degree in Business, Finance, Analytics, Operations, or a related field

5+ years of experience in operations, analytics, finance, or business process management

Successful completion of initial and periodically required trainings

Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position

Preferred

Experience in loyalty programs, e-commerce, or digital retail settings preferred; experience working with finance systems and managing operational budgets

Benefits

Hybrid Work schedule

401K with company match

Yearly bonus opportunity

Full medical, dental, and vision insurance

On-site fitness center, biometric screen, and flu shot clinic

Discounts at Panda restaurants, theme parks, and gym memberships

Paid time off starting at 15 days with 7 federal holidays

Continuous education assistance and scholarships

Income protection including Disability, Life and AD&D insurance

Bereavement leave

Benefits available for eligible permanent full time associates

Company

Panda Restaurant Group

Glassdoor3.6

Panda Restaurant Group provides quick service Chinese food in high traffic locations, including malls, airports and sporting arenas.

Founded in 1973

Rosemead, California, USA

10001+ employees

https://www.pandarg.com

H1B Sponsorship

Panda Restaurant Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (9)

2024 (10)

2023 (11)

2022 (3)

2021 (3)

2020 (7)