Avenue Code · 2 weeks ago
IT Solutions Engineer
United States
Full-time
Remote
Senior Level
7+ years expAvenue Code is seeking a highly skilled IT Solutions Engineer for a 90-day engagement to support a critical workplace technology solutions upgrade and support. This role will deliver innovative, secure, and scalable workplace technology solutions tailored to the company's needs, while collaborating with various teams to ensure alignment with strategic goals and enhance the end-user experience.
ConsultingE-CommerceProject ManagementSoftwareTraining
Responsibilities
Analyze key business requirements and redesign workflow solutions for FreshService ITSM
Partner with L2 Support Engineers to resolve complex technical issues and provide specialized support for Asana, Axero, Productiv, Slack, and WalkMe
Create user-friendly support materials, guides, and articles for workplace technology to improve the end-user experience and streamline support processes
Work closely with the IT Infrastructure team to meet organizational standards and compliance
Qualification
Required
Minimum Years Experience: 7+ Years
Advanced knowledge and expertise in FreshService ITSM
Hands-on experience as a builder with Workplace Technology Tools (Asana, Axero, Productiv, Slack, WalkMe)
Ability to document technical processes, workflows, solution templates, and produce operational documentation
Proven experience as an IT Solutions
Automation Engineer
Proven experience as an L2 or L3 Helpdesk Engineer
Strong problem-solving skills and ability to work independently under direction
Excellent written and verbal communication skills for coordination and documentation
Preferred
Strong knowledge of ITIL processes and ticketing systems
Company
Avenue Code
Avenue Code is an IT consulting firm that specializes on Agile ecommerce software development.
1001-5000 employees
H1B Sponsorship
Avenue Code has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (7)
2022 (11)
2021 (11)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
unknown2022-11-09Acquired
Leadership Team
Ulyana Zilbermints
CEO North America
Amir Razmara
CTO
Recent News
2025-11-03
2025-10-02
Company data provided by crunchbase