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Renuity · 2 months ago

Director, Call Center

Landover, MD

Full-time

Onsite

Director/Executive

8+ years exp

Renuity is a national leader in the direct-to-consumer home improvement industry, dedicated to transforming spaces and enhancing lives. The Director of Call Center is responsible for leading and scaling outbound contact center operations, focusing on sales performance, lead conversion, and customer engagement while overseeing multiple teams to maximize performance through effective coaching and data-driven decision-making.

ConsumerResidentialService Industry

Responsibilities

Develop and execute outbound dialing strategies to meet revenue, contact, and conversion targets

Align outbound initiatives with company objectives in partnership with senior leadership

Oversee daily operations of outbound teams, ensuring strong speed-to-lead, appointment quality, and lead performance

Foster a performance-based culture through clear KPIs, dashboards, and ongoing coaching for managers and supervisors

Monitor and optimize dialer technology and CRM analytics to drive productivity and maintain data integrity

Ensure compliance with all regulatory requirements (TCPA, DNC)

Partner cross-functionally with Sales, Marketing, and Technology to enhance scripting, lead routing, and campaign segmentation

Identify and implement process and technology improvements to increase efficiency and reduce costs

Collaborate with Sales leadership to improve rep scheduling and drive product demonstrations

Recruit, develop, and mentor high-performing leaders; promote engagement and retention across teams

Maintain an active presence on the sales floor and lead weekly meetings to review performance and drive accountability

Champion change management and cultivate buy-in for new strategies and tools

Qualification

Call center leadershipOutbound sales experienceDialer management systemsAnalytical skillsBusiness intelligence toolsProcess improvementCommunication skillsLeadership skillsProblem-solving skillsCross-functional collaboration

Required

Bachelor's degree required; MBA or equivalent preferred

8+ years of progressive call center leadership experience, including 5+ years in outbound/sales environments

Strong analytical and problem-solving skills with proven success driving KPI achievement

Hands-on experience managing large outbound teams and improving operational efficiency

Proficiency with dialer management systems (e.g., Five9, Nextiva, RingCentral)

Excellent communication and leadership skills; adept at working cross-functionally

Experience in industries such as home improvement, healthcare, retail, or manufacturing

Strong background in business intelligence and reporting tools

Ability to manage multiple priorities in a fast-paced, dynamic environment

Company

Renuity

Renuity is a certified local home improvement providers throughout the U.S. It is a sub-organization of Titan Holdings.

Coral Gables, Florida, USA

1001-5000 employees

http://renuityhome.com/

Funding

Current Stage

Late Stage

Total Funding

unknown

2024-06-03Acquired

Leadership Team

Daniel Gluck

Chief Executive Officer

Artemio Garza

Chief Growth Officer

Recent News

PR Newswire

Renuity reinforces commitment to hiring U.S. military members

2026-01-20

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2025-08-29

Seattle TechFlash

Home improvement solutions company moving HQ to Wesley Heights

2025-07-29

Company data provided by crunchbase