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BNY · 22 hours ago

Senior Vice President, Client Enablement

Lake Mary, FL

Full-time

Onsite

Mid, Senior Level

7+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Senior Vice President – Client Service Strategy & Transformation will translate client service strategy into enterprise-wide programs and act as a cross-functional operator, driving change and improving client outcomes.

Financial Services

Responsibilities

Translate client service strategy into enterprise-wide programs that improve client outcomes and align service delivery across products, clients, and regions

Act as a cross-functional operator, connecting the dots across business lines, navigating complex structures, and driving change through influence

Conduct and interpret bespoke analysis and market insights to inform decisions and shape client service strategy

Partner with senior leaders to monitor performance, report outcomes, and close remediation items at an enterprise scale

Serve as the connective tissue between business management and client service strategy, ensuring priorities are aligned and executed

Qualification

Financial services experienceClient service strategyChange managementEmerging technologiesRelationship managementMBAAdvanced degreeData analyticsCommunication skills

Required

Bachelor's degree or equivalent combination of education and experience; MBA or advanced degree preferred

7 - 10 years minimum of progressive experience in financial services, ideally in client service, business management, and/or strategy roles

Proven ability to navigate complex organizations, manage multiple senior stakeholders, and drive enterprise-level change

Strong communication and relationship management skills, with the ability to influence senior leaders and clients

Demonstrated ability to leverage emerging technologies (e.g., AI, automation, data analytics) to deliver efficiency, scalability, and enhanced client outcomes