Lendable · 2 months ago
Collections Agent - Chatham
Chatham
Full-time
Onsite
New Grad, Entry Level
0+ years expLendable is a rapidly growing fintech company focused on building technology to help people access credit and save money. The Collections Agent will be responsible for interacting with customers experiencing financial difficulties, ensuring they receive tailored support and solutions while maintaining high quality standards in customer service.
BankingFinancial ServicesFinTechPayments
Responsibilities
Ensure all customer contact is conducted to the highest standard and quality monitoring results are consistently achieved to evidence good customer outcomes
Ensure process and policy adherence, highlighting processes to management which may require enhancement
Interact directly with customers via voice/non-voice as part of your role to ensure customer demand is met
Support customers ensuring interactions are assessed against Lendables quality assurance scorecard and delivering meaningful and tailored responses
Identify opportunities for product and process improvement to better serve customers, escalating where appropriate any identified risks or potential risks that are a risk to achieving good customer outcomes
Support other areas within Operations to meet operational performance if required
Meeting defined individual and team performance targets to ensure delivery of key business and good customer outcomes are evidenced and met
Identifying and recording customer dissatisfaction against Lendables processes and responding appropriately to achieve complaint resolution, where complaint resolution is not possible following complaint escalation procedures
Signpost customers to relevant free debt charities, alternatively, identifying appropriate charities based on the customers' individual needs and circumstances
Identifying vulnerable customers and ensuring vulnerable processes and policies are adhered to to support customers who may be vulnerable
Qualification
Required
Minimum 6 months of Financial Support/Collections experience preferable
Previous cards experience desirable
Previous experience of working to target desirable
Previous experience of working in a customer contact/facing role essential (if no previous work experience, able to evidence competencies which demonstrate capability)
A logical and methodical approach to evaluating individual circumstances to identify appropriate solutions based on a customer's circumstances
Strong communication skills both written and verbal to support customers across Lendable's channels
Strong prioritisation skills, ability to organise
Resilient and calm approach when faced with difficult situations
Able to adapt written and verbal communication to suit an individual's needs
Benefits
Best-in-class compensation, including equity.
You can work from home every Monday and Friday if you wish - on the other days, those based in the UK come together IRL at our Shoreditch office in London to be together, build and exchange ideas.
Enjoy a fully stocked kitchen with everything you need to whip up breakfast, lunch, snacks, and drinks in the office every Tuesday-Thursday.
We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to private health insurance.
Company
Lendable
Lendable is a peer-to-peer lending platform that provides instant paperless loans.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$1.61BKey Investors
Ontario Teachers' Pension PlanGoldman Sachs Growth EquityWaterfall Asset Management
2022-03-10Series Unknown· $275.15M
2021-03-29Secondary Market· $41.32M
2019-07-16Debt Financing· $248.2M
Leadership Team
Martin Kissinger
Founder/CEO
J
Jakob Schwarz
Co-Founder
Recent News
2025-05-01
frenchpartners.com
2025-04-23
2025-04-17
Company data provided by crunchbase