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Ingersoll Rand · 3 days ago

Service Technician

Puyallup, WA

Full-time

Onsite

Entry, Mid Level

$40K/yr - $150K/yr

2+ years exp

Ingersoll Rand is a company committed to innovation and enhancing the lives of its employees and customers. The Service Technician will be responsible for installing, troubleshooting, repairing, and maintaining various air compressors and related components, ensuring high-quality service and customer satisfaction.

Test and Measurement

Responsibilities

Ensure the correct installation, maintenance, and field repair of the equipment manufactured and sold by Ingersoll Rand at the purchaser's location

Maintain up-to-date knowledge of the field installation and repair requirements of this equipment

Provide technical advice and be able to train customers, potential customers, field salesmen, and field service trainees

Diagnose problems, recommend corrective action in this unsupervised environment and submit clear, accurate records and/or oral reports to the manufacturing facility

Maintain a high degree of integrity in handling business affairs

Maintain proper written and oral communication skills to transfer information related to service work in a concise and logical manner

Submit detailed technical reports on each service call in a legible fashion, suitable for billing customers

Submit accurate, detailed & timely expense account records along with timecards on a weekly basis. Maintain good financial records and practices to manage company business matters, credit cards, and if required, a company car

Qualification

Troubleshooting mechanical systemsCompressed air systems knowledgeMechanical competencyMicrosoft Office proficiencyEPA 608 CertificationCustomer service skillsConflict resolutionCommunication skillsNegotiation skills

Required

2-5 years' experience of troubleshooting industrial/commercial mechanical systems

Experience on compressed air systems/centrifugal technologies/solid controls background is a plus

High school diploma or equivalent required

Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years

Operating knowledge of Microsoft office software and other basic computer usage

Working proficiency with handheld computer (i.e. Smartphone, iPad) and network bases

Customer service skills such as conflict resolution, communication, negotiation, etc

Maintain proper business travel practices in a cost-efficient manner

This position requires working in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards

This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling

It requires employees to regularly lift and or move weight limits in line with the safety policy

Mechanical competency to be able to learn, diagnose, and troubleshoot compressor systems and machinery

Preferred

Desired degree program in Electrical/Electronic Technology or HVAC with basic knowledge of some or all of the following: AC/DC circuits, wiring diagrams/schematics, motors/controls, PLCs, HVAC electricity, controls, refrigeration systems and/or refrigerant certification

Military experience and/or sufficient mechanical working experience is a plus

Candidates who possess this knowledge or skills but have not completed a formal program may be considered

EPA 608 /F-GAS 303/2008/CE/ISHRAE Certification Preferred (Refrigeration experience/certification a plus)